Customer Testimonials
We've always had a great experience with Lexus. Ernie has been great with telling us about items we had to replace or, repair. And we really appreciate him for his guidance. The Crenshaw's.
Friendly quick service. Mark explained in detail what was done.
Darryl was professional, knowledgable and exceptional. The receptionist and staff were very polite. I highly recommend Darryl and Lexus of Mobile !
I actually look forward to having my vehicle’s service done at Lexus. Ernie is incredible and I feel that he looks out for me and my best interests like a family member. I trust their service department to provide the services needed and at the best price.
DJ is always very helpful with answering my questions and concerns. My car is always serviced quickly while providing a loaner.
Lexus of Mobile ⭐️⭐️⭐️⭐️⭐️ my experiences there have always been GREAT!! Everyone is warm, kind and helpful!! Sim, especially, made it super easy for me to get in and out. He even came in on his off day, Saturday, to do so!! 💯 Highly recommend Lexus of Mobile and Sim!!!
Everything was taken care of. Very pleased with service.
Always a great customer experience!
Service advisor Mark is absolutely amazing. Been my advisor for years and always professional, patient and helpful.
Thank you for the excellent service on my 2024 Rx.
Craig was very welcoming and efficient with my check-in. All of the staff members that I encountered were friendly and helpful. The cost of the service was comparable to other dealerships and I would visit this dealership again!
I was very please with Lexus of Mobile and our salesman Huge Mitchell.
Absolute perfection!!! Mark was incredibly knowledgeable, friendly, and professional! We did not intend to purchase, we were only investigating. Mark was so amazing at informing us about the cars features, function, and FUN, we couldn’t pass up the purchase ! The staff at Lexus of Mobile are so kind and welcoming! It was a 10 out of 10 experience all around!! Thank you for a December to remember !!
Derrick knew exactly what kind of car I needed and I was able to drive out the same day. He and rest of the staff were very professional and knowledgeable of their products. I felt like family.
I would like to commend Mark for the excellent customer service he provided during my recent visit to Lexus. He was attentive, professional, and went above and beyond to ensure my experience was seamless and enjoyable. It's refreshing to see such dedication to customer satisfaction, and I truly appreciated his assistance. Mark’s exemplary service reflects positively on the Lexus brand.
Very professional and on time!
Craig is very thoughtful and explains everything I should expect and any questions I have . Thank you!
Everything was professionally done
Derrick was exceptional. We knew what we wanted but they did not have it on the lot. Within 10 minutes he found our car and had it delivered to Mobile in less than 2 weeks. WOW! We never expected this. We are very pleased.
Great people in sales, finance, and in the service department. Really enjoyable experience. Very happy and pleased with our purchase.
Great experience dealing with Craig at Lexus of Mobile. Very professional, friendly and kept me informed on the progress of my car!
I had am Amazing Experience at Lexus of Mobile. Larry was amazing!!
I had a wonderful experience at Lexus. I felt comfortable and confident throughout the entire experience. Sim Pettway was very professional and listened to everything I wanted and looked for in a car. Wonderful experience
Wonderful people and great snacks while I wait. I love the service and my Lexus
Great customer service! If you own a Lexus, I recommend this service department.
Liz was the very best. So nice and professional. She knew we had issues at home that we knew we needed to take care of and she expedited getting our recall taken care of. Great customer service. The whole experience was much easier than expected. Good job!
Lexus did a great job of getting me in on an incredibly busy day and addressing the issue and getting me out the door in a timely manner.
Mark was the best and thorough.
Craig is always very kind to us. He sees that our car is serviced in a timely fashion and it very clean when we get .
Excellent service
My 1st service appointment with Liz went very smoothly and she even helped out on some other questions I had. Great experience!!
always a pleasure to bring my car here. great staff and efficient service!
Overall was very pleased with the whole experience.
Very courteous and friendly staff!
Friendly, thorough, and excellent customer service.
Always very prompt and professional. Best service department I’ve ever experienced! Craig Steuve makes the service visit an enjoyable experience!
Liz is great!
Great experience with Sim and the team. They made the whole process easy and comparatively fast. I highly recommend Lexus of Mobile.
I’ve dealt with many dealerships, I’ve purchased multiple cars in my lifetime. However;; working with the Lexus Of mobile team has been one of the best experiences of my life. One of the best service organizations. Earnie is the best service advisor that I’ve ever worked with. Not to mention the no push, extremely patient sales team “Larry and Sim, provided ann overall great experience. I felt like I was treated very fairly with my trade-in as well as the vehicle that I ended up purchasing. Lexus of Mobile will definitely be my first stop For the ...
It was a great experience dealing with Lexus of Mobile. The service and ease of dealing with the salesman and manger was outstanding!
ERNIE was very professional. I called from the interstate with a broken windshield wiper. He did not hesitate to tell me to drive safe and come right in, so they could fix the problem. The problem was fixed and we were on our way within an hour. Thank you so much for being helpful and professional. I highly recommend Lexus of Mobile.
My car-buying experience at Lexus of Mobile was nothing short of exceptional! Hugh Mitchell, my salesman, went above and beyond to help me find the perfect vehicle with every feature I wanted. From the moment I walked in, Hugh listened carefully to my preferences and needs, ensuring that the car I chose checked all the boxes. His knowledge, patience, and dedication made the process seamless and enjoyable. He took the time to explain every detail and made sure I was completely satisfied with my decision. The entire dealership staff was friendly and professional, creating a welcoming atmosphere. Thanks to Hugh ...
Just a wonderful experience I had with Lexus of Mobile having a driver come from Mobile to Lynn Haven Fl and leaving me a car while they took my car to mobile to handle my situation I had ! Definitely 5 star !!! And they handled everything great ! Cost me nothing ! Go Lexus of Mobile having! True professionals
Excellent service as usual!
The service was great couldn't ask for Nothing better from the greeter, I will holly recommend Lexus of Mobile
A wonderful experience! Ernie was great. The service was prompt, expedient, and very professional! Definitely recommend!
Excellent service at Lexus of Mobile!
Every service appointment I have goes thru Craig . Always very punctual and spot on. Always first class
Dexter and crew were amazing. They were able to get all of my issues fixed in a timely manner.
Bryan Goodwin helped us with the lease on our Toyota Venza three years ago and helped us with our Lexus purchase recently! We really appreciate and highly recommend Bryan to anyone considering a Toyota or Lexus lease or purchase!
My family has bought several vehicles from Blake Mathews over the years and each time Blake absolutely nails it. If he doesn't have it in stock, he'll find it. If you want good prices and high effort, then Blake Mathews with Lexus of Mobile is your guy. THANK YOU, Blake, for caring about your customers! ⭐️⭐️⭐️⭐️⭐️
The dealership is top notch! Liz took such good care of us. I drive 2 hours to have my car serviced at Lexus of Mobile. Everyone is so professional and kind.
Liz and her group make taking your car in for service actually enjoyable. The area we are offered while waiting is comfortable and there is water, soft drinks and coffee offered along with some of the best peanut butter cookies I’ve tasted. Not the usual dreary or uncomfortable experience you’d expect. Lovely.
Excellent service and very curtious. Communicated with great detail what was done. Item that was covered under warranty was explained.
I arrived 20 minutes early for my appointment and Ernie got me in right away with no wait time. I was having the Auto Butler paint protection done, a software update and getting a second key. The estimated completion time was 3 hours but it only took 2...sweet. During that time I chilled in their spacious waiting area. Great experience.
I certainly didn't think I would need to visit the dealership twice in one year, but life happens. Jeff Poole helped me out both times, and he was able to get me into my preferred vehicle within a week, the second time around. He provided great service and assistance!
Lexus of Mobile is top notch. Their knowledge and customer service is above and beyond! I highly recommend them.
Kind. Welcoming. Professional. Excellent in every way. Customer focused. Helpful. Accommodating. The very best. Each staff member treats you as a valued customer.
Great 👍
We had a wonderful experience at Lexus of Mobile. Earnie took great care of us and even had my car washed and vacuumed before I picked it back up. That was a very nice surprise.
Great Dealership! Kayla terrific salesperson, very knowledgeable and helpful.
Great service, friendly staff, top notch experience!
Staff very friendly & helpful
The Lexus service center is a major reason we have driven a Lexus for over 20 years. The Lexus is a great car and their service department is the best ever. Ernie treats his customers with great care and attention. He makes it hard to even think about changing dealers!
Great service, very professional, Saline was wonderful to work with. Thank you,
Dexter always takes great care of us. From our first Lexus RX to our new GX, the customer service is over the top!
Craig is the best! He's quick and always accommodating.