Customer Testimonials
I have been a Lexus customer since 1993 and this was hands down the very best service! Fantastic folks and they went above and beyond for me...which was great as I traveled from Florida. Easy, relaxing and excellent workmanship.
It was an absolute pleasure and ease from purchase to delivery.
We currently own 2 Lexus vehicles and have been with lexus for many years. We won’t change brands because we get such great service form Craig and this dealership! Our lives are simplified because of the relationship and the quality of the product.
Very Good. The Salesman was very nice and polite. In fact everyone was nice and polite. I admired the knowledge of the car. They were on top of it. Was able to answer all questions. Thanks Mr Darryl Williams, Mr Jessie ( I was amazed ) He went over every inch of that car☺️. Even the finance lady was Cool ( I forgot her name, sorry). I can't forget the receptionist ☺️she let me have some peppermints. Now on to enjoying my ride. It's My Turn.🙏🏾🙏🏾🙏🏾 Thank You Lord. Thanks everyone it was a Eventful Day. Now on to what the ...
Craig at Lexus of Mobile is first in class all the way. We’ve been bringing our car to him for regular service for six years. Every time the work has been timely, correct and on budget. He’s kind and personable and will do his best for you and your vehicle. Couldn’t be happier to work with him.
Craig is my service advisor and I could not say more how excellent his service and knowledge is. He is always friendly, helpful and forward looking on what you need to take care of. He makes this dealership one to come back to.
Great customer service!
Mark is always very responsive to care of my car in less than one day and provide me a loaner while I waited. Car wash wash and completely detailed and look amazing when I picked it up
Mark, service rep was outstanding. An excellent professional - also Vi helped make my experience terrific!
Lexus of Mobile provides excellent and courteous service in a very pleasant and comfortable place of business. The staff is great to work with and the dealership provides nice amenities for your enjoyment while you wait.
Poc was awesome and helpful.
Ernie is great! I would recommend him every time. Lexus of Mobile is always accommodating and easy to deal with.
Very nice place and people.
Excellent customer service, Darryl made it too easy… Enjoyed working with Darryl and Jesse… awesome Team… Credit specialist was so accommodating… Would recommend them to anyone… Love my new Lexus…
Great place to buy a vehicle. No pressure and everyone was very nice.
I’m new to Lexus but at the Mobile location I feel at home. The 2 times I’ve been there to have my car serviced were great! Mr Ernie is sooo nice!!! He’s very knowledgeable about Lexus and he’s a people person.
Great customer appreciation
Great customer service.
Very helpful and knowledgeable. We didn’t receive the 2nd key. Poc is Aware. Thanks
Very impressed with our experience. They even washed and vacuumed our vehicle out before we left. Mr. Craig was very helpful. Thank you!
Craig, service dept, Mathew, finance and Derrick, sales are very professional and accommodating. I purchased my Lexus 2017 GS 350 online with ease. Derrick delivered my car to my home in Gulfport, Ms. I currently own 4 Lexus'. I have been a loyal customer since 1997 and the loyalty continued.
Mr. Darryl helped me buy a CPO in 2019. Great guy, great experience, and a pretty great deal too! I have been bringing the car in for service only at Lexus of Mobile since I bought it. Although the whole service department is great, Mr. Stan “stands” out. I appreciate him being honest with the services required as he would not falsely convince you to get unnecessary services, something I have experienced at other dealerships.
Great all around experience! They made purchasing a car easy and fun!
Service by Stan was above and beyond! Buy a Lexus! If you have any trouble with it... Go see Stan!
Ernie Deview has great customer service, highly recommend him to be your consultant when you take you car or Lexus to the dealership 🤩❣❣❣
Mr. Darryl Williams is a pleasure to deal with when trying to deal with the stress of buying a new car. He was recommended to me by a friend and since our introduction we have purchased 2 brand new Lexus. -Terri Barna
The service is beyond Professional! Always on schedule and when I pick my car up it always looks 100% better. Very polite staff! Just want to say thanks A Great Service Dept. and Dealership.
Awesome place!!!! Excellent service!! Im loving my brand new tires!!!
Only a few 2022 on lot but what we were looking for was one. Salesman did excellent job of reviewing all the features and the technology guy spent almost 1 hour familiarizing us and setting up everything. Unlike other luxury cars Lexus uses regular gas which is great money saver. After 1 month we are still learning all of the great features, and with the price of gas going up one of the best is regular gas. Another is the hands free voice command for many of the cars features.
Excellent service with professional staff. Lauren Musgrove, Matthew Wooten and Jessie Bettis. Thank you all for being so kind and helpful on getting my new Lexus!
Sim made me feel like he rolled out the red carpet and made the whole experience seamless and smooth. All of my experiences at Lexus of Mobile have always been pleasant.
Very cordial and professional staff. Eric, Blake and Jessie were very helpful . Other staff were very helpful
Great and dependable service!
Jeff Poole was extremely professional and went out of his way to provide an excellent customer experience. He is a true gem in the automotive industry. I am very happy with my new 2022 Lexus.
Thanks for the professional Salesmanship Mr Von Keith, however we never received any paperwork for the tag. Please let us know what is going on!!!! THANKS Mr.McDaniel 🙏
It was Toyota, not Lexus, but Jeff took very good care of me and my RAV4!! I wasn’t sure if it was the battery or the starter. Jeff told me to bring it in or tow it if I had to and he would fix it today if at all possible. Although I called back later and the receptionist told me there were no appointments available until the next morning….Jeff made sure my car was fixed and back to me the same day and within a couple hours at most!! So glad I bought a Toyota and extremely ...
I drive an Infiniti Q50 and normally do not take my vehicle to a different dealership but I would have to say.. my car has never driven so much better before. The service was done to perfection! Jeff is very informative and the staff are so friendly! I will definitely take my Infiniti back for any service in the future!
Jeffrey made the whole experience of buying a nee car stress free! Thank you.
Working with Darryl was so easy. I’m from New Orleans and I went to Destin to evacuate for Hurricane Ida, my Lexus needed a new fuel pump and when my sister drove me to Mobile to pick up my car after it was fixed I ended up buying a BMW and my sister traded in her car and bought a new one. That’s how easy purchasing a car is, they have a great selection much better than Louisiana I’ll be driving to Lexus of Mobile from now on to purchase my cars. Thanks Darryl
Derrick was a pleasure to do business with!
Great experience with all involved, very friendly. I have bought multiple cars from Derrick and now consider him a good friend as well as my service advisor Craig. They both always go the extra mile.
Calvin was helpful and got my problem solved
Very friendly and knowledgeable staff. They make every effort to make sure that you are taking care of. I promise you that you won't be disappointed with any of the staff.
Friendly, knowledgeable staff to assist in purchase of OEM parts.
Great service I love you guys
Fast friendly service. Purchasing a new car and trading a car could not have been easier.
Working with Matthew was an absolute pleasure! Matthew met all of our expectations and more. I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Lexus took about 6-weeks. The best part – Matthew stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Matthew if you are considering buying a new or previously owned automobile. This is our second purchase with Matthew.
Efficient and courteous, no issues. All the folks involved in the process were very professional.
These guys are not playing!!I have never really seen the kind of movement they have going on in there! They are gonna get you in,handle their business and get you on your way! They are friendly, thorough, compassionate,and empathetic.They are gonna do everything they can to make your life just a little easier!! Thanks Fellas!!
Calvin was so helpful and professional!!! I will bring my car for service at this location now because of how smooth the process was !! Thanks so much !!!
Sim was awesome! From our first phone call finding me the perfect car to the day driving over to pick it up, everything was easy. He answered any questions I had and the whole experience was great. I am enjoying my 2021 Lexus NX 300.
Clavin is very professional honest and helpful he is a great access to Springhill Toyota service department I would reccomend him to any one he is knowledgable Thanks sir for your dedication and service keep it up.
Phi Vo was incredible! He helped me with my oil changed and advised me on a couple of items that needed to be taken care of. He was very kind and professional. I would take my vehicle there again!
Great service with friendly people and easy to get to.
Vohn Keith has always taken care of me. This is my third Lexus purchase with him!
I absolutely love the service that I have received over the years. Darryl is an excellent salesman and he sold me my second Lexus. He is very professional and he actually listens to you to put you in the type of vehicle that you want, gives you the best possible deal, and stays within the budget that you have set. I also like my advisor, Craig Stueve, who goes above and beyond to squeeze me in when I was having check engine light issues. He stays on top of my vehicle care and makes sure that I have a clear ...
eat nights. My car.
Craig was ultimate customer service 👍👍👍👍
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