Customer Testimonials
Craig was super in helping us out when our car airconditioner was damage by road hazzard.
They were friendly and courteous. Very pleasant experience. Looking forward to my next visit for an oil change.
Best experience ever
Craig was very professional and efficient. Diagnosing a particular cylinder misfire, he suggested a new spark plug, which solved the Engine code P0302 issue. He also went the extra mile telling me my used RX 350 was manufactured in Japan, and was in mint condition for a 10-yr.old vehicle. He will always get my return business.
Ernie my service advisor was great
Ernie is very informative and helpful. Always a pleasure to work with 🙂
“I had an exceptional experience working with Craig Stueve. He went above and beyond to ensure that my Lexus GS F was fully taken care of. His communication, professionalism, and knowledge are truly unmatched. Craig’s understanding of customer service is evident in how he ensures all of your questions are answered thoroughly. It’s always a pleasure working with him—Craig is the best!! Donnie Brothers Panama City, FL
Great service on my Lexus RX! Very professional and courteous, I love my Lexus !
Customer service is always great and the atmosphere is always pleasant. I waited for my car to be service and the wait time was reasonable for the service I received.
Excellent service
Everything was wonderful but I expected no less thank you so much for the experience
Ernie is always so helpful and explains what will be done at each service appointment. He is a pleasure to work with.
Kayla and the whole team were fantastic start to finish. She found exactly what we were looking for and got delivery two weeks earlier than the date estimated. I wish I could remember the name of the gentleman who demo'd all the features for us before we left but he was also incredibly thorough and taught us everything we needed to know before hitting the road. I won't hesitate to buy our next vehicle from Lexus of Mobile.
This was my first time at the Lexus of mobile dealership for service. It was very nice, very timely and very considered a nice people. The service representative Mr. Ernie was very informative. Since my car is new, I had several questions about different things. He found someone immediately to help me. They sat down in my car with me and show me how to solve all my questions.
I just moved to the area and it was the first time I have used Lexus of Mobile’s service department. Ernie was great! Very knowledge, communicated great and was a pleasure to work with. I highly recommend them.
Great service department. Prompt and knowledgeable.
Absolutely great experience my first lexus I was very impressed with the whole process and team at lexus of mobile
Dexter is amazing! He explained everything so clearly and simply. I drive 2+ hours to get here for regular maintenance. But it's worth it because I feel like they took care of everything from start to finish and Dexter exceeded expectations.
AMAZING experience every single time. Dexter Campbell has been my service advisor and I couldn’t be more pleased, that young man is awesome
Lexus of Mobile Definitely provides white-glove treatment. There are no Lexus dealers in my area of Florida. Thus requires me to travel 3 hours to Mobile for regular maintenance. I purchased my RX350 in Ohio and Lexus of Mobile treats me as a long-term customer.
Completely satisfied with the Lexus service
Great service at Lexus of Mobile! The team at Lexus of Mobile are professional and thorough. I’m always happy with my experience there!
I Highly Recommend David Baker and Lexus of Mobile! David was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. Lexus of Mobile really cares about their customers, if you want a great car buying experience look no more, they will take great care of you.
Very pleased with the work that was done my service representative was very nice and professional
Only place I will take my car to be fixed
Lexus of Mobile got me back on the road quickly when I had a problem after running over debris on a trip. Everyone, up to and including the service manager, who took an active part, we're exceptionally welcoming and competent. I expect good service from Lexus but they were absolutely outstanding!
It was a great experience as usual.. plenty of snacks while you wait and lots of tv’s to help time pass. Nice and professional staff
I needed an emergency service visit and Dana made it happen. I’m so grateful for the great customer service at Lexus service department.
As always, Craig was great and got me fixed up in a timely manner!
We recently had an issue with a service experience at the Lexus dealership, which initially left us disappointed. However, after reaching out and expressing our concerns, the dealership responded promptly and professionally, offering a satisfactory resolution and demonstrating a deep understanding of the situation. What truly stood out was their commitment to making things right. The team at the dealership took full ownership of the initial oversight and worked diligently to ensure that the necessary repairs were done to our satisfaction. Their transparent communication and genuine desire to resolve the issue exceeded our expectations. This experience has restored our confidence ...
Your staff is very kind and gentle. Thanks 😊
Great service department!
I’m giving a 5 because of past experiences with this dealership for 9 years. Great waiting area with refreshments, great rest room, complimentary car wash, great people! Everything is clean! This visit though took a little longer than usual, I believe, because it was a busy Monday. I will try to avoid Mondays in the future. Also, not sure if it was someone with perfume or a cleaning product but I could not stay in waiting area due to allergies. DJ is great!
My wife and I have always had a very good experience at Lexus of Mobile. Our service representative Ernie did a great job helping us with additional services even though we hadn’t signed up for prior to our appointment. Thanks Ernie, Erick and Loretta
Kayla was absolutely fantastic, she made everything such a breeze and she made it fun!
The easiest & best experience I've ever had buying a new vehicle. Derrick was amazing to work with .
The best place to relax while getting truck serviced! Mark is the best!!
Had a battery emergency and Lexus of Mobile got me sorted on the spot! Thank you!
Craig Sueve is very organized and very helpful. He goes the extra mile. And, he is consistently upbeat and helpful. Great person to have in the Lexus dealership as a representative! Hugh,whom I bought my car from is also a great person to know.
10 out of 10.
Excellent service always. Ernie is the best.
Liz was super and very professional!
This service department is always more than helpful. I have never had a moments trouble!
Love it. Overall a Good experience working with Mark.
My overall experience with Lexus of Mobile was and continues to be outstanding, clearly a five star rating. Mr. Sim Pettway, Sales Consultant is a true professional and Mr. Shane Scott, Sales Manager went the extra mile to locate the vehicle of my choice. I highly recommend Lexus of Mobile. Kudos to all
Craig is very professional and knowledgeable. Friendly and efficient. Always a pleasure doing business with Craig.
Very courteous and professional staff and the work was done well. Truly excellent service.
The service was fast and great
I loved my service, Mark was great at explaining the process and everything was so professional, wouldn’t take my car anywhere else for service!
As always, an excellent experience! Dexter is exceptional at his job, gets the appointment started immediately, stayed in contact with me throughout, and finished right on time. I will be a forever customer!
Craig is the absolute best!
I have Always been taken care of here at Lexus of Mobile. From quick and friendly service (Mark) no doubt Lexus of Mobile upholds Lexus’s name!
Dexter and the crew from Lexus of Mobile was an outstanding experience! Customer service and the service team we're above and beyond and could not be more pleased especially with the changes that are going on in this world today. Outstanding Quality and Customer Service. Thank you
The advisor was knowledgeable .He made a recommendation that best suited me. I appreciated that. He let know when the technicians were running behind and it was taking a little longer than anticipated.
Excellent service and friendly staff.
Mark, is awesome great customer service!!
5000 mile service. Craig is efficient and effective. I appreciate his focus and resolution driven approach. I have a choice of dealership and consultant and want Craig at Lexus of Mobile everytime!
My service manager Ernie, always takes good care of me. He explained the details of the service beforehand and the findings when completed. Apparently there was a major problem with the computer system and the service took a lot longer than expected but Ernie kept me informed. I understand that sometimes things happen that are out of our control so I am not going to complain about that. All the years that I have been with Lexus of Mobile I have received excellent service.
Ernie was great!!! Thank you!!!!
Outstanding experience! We were on vacation and our 10,000 service was due. Ernie advised us every step of the way and got us back on the road. AAA+
Great service.
Hands down our favorite service advisor, we actually consider Craig a friend now 😉 he has been taking care of us for 10years and always goes out of his way to make it the best experience! We are so grateful for Lexus of Mobile and CRAIG !!
Craig is my rep at Mobile Lexus. He is friendly and handles everything efficiently. The work is always done to my satisfaction.
This was an exceptional experience buying a car from Lexus Of Mobile.Everything was great.Professional treatment!! They explain the technology about the car and how to use it.
I always take my car to Lexus of Mobile for servicing. They are the best!
Came in for a scheduled 35K maintenance for our 2020 RX350…came home with a new 2024 RX350h. Jeff Poole has been our very professional non-pressured salesman for both purchases…very pleasant purchase. Ron & Barbara M from Pensacola
excellent experience! Mark is amazing. Always kind and professional.
Darryl Williams and the entire team are one of the most professional businesses in Mobile, AL and that includes all businesses. They treat you like family; no better than family