Customer Testimonials

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Google Mar 30, 2023

Excellent service

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Google Mar 27, 2023

Great experience! Mark Lloyd is a very knowledgeable service consultant! I trust him completely!

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Google Mar 26, 2023

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Google Mar 26, 2023

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Cars Mar 23, 2023

We’ve been dealing with Lexus of Mobile for 20+ years and we have bought a lot of cars….. the service department is fantastic and always finish within the time frame that’s given!!! There’s not a negative thing we can say about Lexus of Mobile!!!

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Google Mar 23, 2023

Excellent customer service!

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Google Mar 23, 2023

Very helpful. Great service

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Google Mar 22, 2023

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Cars Mar 22, 2023

It was just an overall great experience.it was my first time purchasing a brand new vehicle and the sales consultant was very kind, and made the entire process smooth and thorough. I feel like there wasn’t a single thing I didn’t know about the car before I left the dealership. 10/10 recommend anyone shop with Lexus of Mobile

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Google Mar 20, 2023

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Google Mar 20, 2023

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Google Mar 20, 2023

Timely service and friendly staff

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Google Mar 19, 2023

Stan was very accommodating and solution oriented. I was pleased with my visit.

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Google Mar 18, 2023

Great friendly service! Appreciated their professionalism.

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Google Mar 17, 2023

As a First - Time Buyer ,Mr. Eric and the Lexus of Mobile family made it all an experience. Mr. Eric was cool , calm and personable. Also , the team is efficient, meticulous , and productive. I look forward to continuing business in the future .

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Google Mar 17, 2023

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Google Mar 17, 2023

The two days of service was great and professional no long time waiting.

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Google Mar 17, 2023

Service personnel excellent

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Google Mar 16, 2023

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Google Mar 15, 2023

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Google Mar 15, 2023

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Google Mar 15, 2023

I am very satisfied with the job lexus in mobile.Thank you for the great service Mr.Greig is doing.

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Google Mar 15, 2023

Stan in Service is amazing! Kind, courteous and knows how to keep customers happy. Lexus is fortunate to have such a great employee! Also, I love when you call the dealership a real person answers the phone.

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Cars Mar 14, 2023

One of the best car buying experiences I’ve ever had. Hugh Mitchell was patient and thorough. Lauren Musgrove is a straightforward and honest finance manager. I drove 3 and 1/2 hours to purchase a car, definitely worth the trip.

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Google Mar 14, 2023

Most professional and experienced staff I’ve ever worked with. Jeff Pool mad the process seamless and effortless. You get what you pay for @ Lexus of Mobile!

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Google Mar 13, 2023

Craig and Lexus always provide exceptional service and are one of the reasons I’ve purchased my last 2 cars from them!

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Google Mar 12, 2023

Anytime I brought my vehicle in for service Craig was always knowledgeable about what I needed or didn't need. Craig always called me with updates on my vehicle without me having to call him. To make a long story short I wouldn't trade my service guy (Craig) for no one. I even asked him was he planning on retiring any time soon, because he would truly be missed and hard to replace.

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Google Mar 12, 2023

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Google Mar 12, 2023

They were courteous and helpful. They explained what needed to be done.

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Google Mar 12, 2023

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Google Mar 12, 2023

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Google Mar 12, 2023

Great service

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Google Mar 11, 2023

Darryl was easy to work with and very personable.

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Google Mar 10, 2023

Craig, my service .anger always treats me like I really matter to him. My loaner is always ready to go.

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Google Mar 10, 2023

Ernie was easy to work with. He helped me get a ride to the shopping area while they worked on my car, and that was great!

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Google Mar 10, 2023

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Google Mar 10, 2023

Ernie has been my service manager for the past 12 months of Lexus ownership. He is kind, thorough and friendly. As a new owner with many questions, he takes times to listen. I made the right decision in buying Lexus.

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Google Mar 10, 2023

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Google Mar 9, 2023

There is no Lexus dealership near me so I had to travel out of state over 2 hours to get the exact car I wanted. Lexus has a great reputation and was worth the effort. I communicated long distance with Hugh from the beginning and the whole process went very smoothly. The combination of options I wanted for a sedan was not available anywhere in this region of the country. However Hugh was able to get my order in and my car was built and delivered within 2 months. I got a lot of individual attention and education on all the features ...

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Google Mar 6, 2023

When I arrived, my car was taken in right away for scheduled servicing. Saline was quick and efficient. Always enjoy visiting with her. Provided a loaner car and I was on my way in a matter of minutes. Received a call from Saline in a couple of hours that my car was ready. Returned loaner car, paid my bill and I was finished. No problems with this visit.

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Google Mar 3, 2023

Great fast working service! Would highly recommend to anyone. They will get you in and out.

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Google Mar 3, 2023

Quick service and the team at Lexus attentively listened to all of my concerns and the technician addressed every single one! I couldn't ask for a better experience!

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Cars Mar 2, 2023

Always great experience from booking appointment thru servicing Ernie does excellent job in explaining what service is required and estimating cost. Always calls if outside what we discussed Upon completion Ernie reviews service

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Google Mar 2, 2023

Five star service

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Google Mar 2, 2023

Eric was a really good salesperson. Didn't feel pressured, and he took the time to answer all my questions. I really appreciated the finance department also. They got a better deal than I thought possible. Vehicle was clean, and very good deal. I'm rebuilding credit, couldn't have asked for better treatment.

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Google Feb 27, 2023

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Google Feb 24, 2023

Kayla made my car buying experience effortless. She is very knowledgeable and an absolute professional. If you want to buy a Lexus ask for Kayla.

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Google Feb 23, 2023

Nice and friendly

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Google Feb 23, 2023

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Google Feb 23, 2023

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Google Feb 22, 2023

My service advisor Mrs. Saline is the absolute best! She’s very friendly, funny and knowledgeable.

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Google Feb 20, 2023

We had a scary episode on I-10 in W. Florida that blew out the RFT on our Lexus UX. Ernie was a very calm presence at a difficult time. He assured us Lexus of Mobile had a replacement tire but then had to get a replacement wheel (rim) from Atlanta. I appreciated his quiet efficiency and steady demeanor.

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Google Feb 19, 2023

Great service from Earnie

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Google Feb 19, 2023

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Google Feb 18, 2023

Great experience and friendly person helpful and honest

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Google Feb 18, 2023

Had my first service at Lexus of Mobile. Great lounge, easy transaction, and a smooth service. Being a past Lexus fixed operations manager at a Lexus dealership in St Louis, this was my first time getting my car serviced as a regular customer. Great job to the staff on a solid process.

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DealerRater Feb 18, 2023

Very helpful I was very satisfied with my service dealer my Sell person was very nice and so helpful he was just a all around great sales person thank you very much

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Google Feb 17, 2023

This was the smoothest car buying experience you can have or imagine. It was 100% cut and dry and I was able to be proud of the product I purchased.

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Google Feb 15, 2023

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Google Feb 15, 2023

Craig was very helpful. He went above and beyond and I am grateful for his customer service!

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Google Feb 15, 2023

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Google Feb 15, 2023

Craig is so knowledgeable and efficient. It’s a pleasure to deal with a professional like him. Also, my service was done quickly and all questions were answered. Thanks.

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Google Feb 15, 2023

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Google Feb 13, 2023

Service was great on my Sporty NX300! My service advisor, Ernie, explains what was performed in detail and always gives expert recommendations! I highly recommend Lexus of Mobile!

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Google Feb 10, 2023

Very happy with the quality and timelines of service that's been provided. Comfortable waiting areas and friendly service staff make the experience better than other dealerships from competitive companies.

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Google Feb 10, 2023

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Google Feb 9, 2023

Excellent Customer Service!

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Google Feb 9, 2023

Mark was very helpful and made us feel like he has known us for years…He made the car experiences very easy and smooth….

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Google Feb 9, 2023

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Google Feb 9, 2023

Had the best car buying experience with Kayla! Would shop with her again!

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Google Feb 9, 2023

100% positive. An experience like no other dealership.

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Google Feb 9, 2023

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Google Feb 9, 2023

Craig and his team ALWAYS do an awesome job for us!

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Google Feb 8, 2023

stan was friendly and professional. My car service was completed in an efficient time frame.

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Google Feb 8, 2023

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Google Feb 8, 2023

Best dealership and service advisors around. Saline always take care of me . She goes above and beyond for her customers. She is definitely a great asset to the Lexus team.

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Google Feb 8, 2023

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Google Feb 8, 2023

As always Ms. Kirkland’s professionalism in explaining the service needed for my vehicle.

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Google Feb 6, 2023

Everything went well.

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Cars Feb 6, 2023

Hugh was an exceptional salesperson. He made purchasing my lexus RX500h a true pleasant experience. The knowledge that he has for the Lexus product is really outstanding. I would definitely recommend him if anyone is in the market for a Lexus.

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Google Feb 6, 2023

Fantastic service and people. Wouldn't go anywhere else. Darrell did a great job.

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Google Feb 5, 2023

The service department got me in quickly and did great job taking care of my tires(I hit a piece of wood). Rides so much better. Craig was so helpful in getting the job quickly and keeping me updated on progress.

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Google Feb 5, 2023

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Cars Feb 5, 2023

Efficient service; very comfortable waiting room with snacks/beverages, TV and reading material. Could very easily work remotely from this waiting room. Very clean and well decorated!

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Google Feb 5, 2023

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Google Feb 5, 2023

Mr. Craig and the rest of the servicing staff at Lexus always meet my expectations courtesy, professionalism and timeliness.

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Google Feb 3, 2023

RX 350 service.

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Google Feb 2, 2023

Excellent customer service.. great work!!

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Cars Feb 1, 2023

Ernie continues to be the best service advisor in the business. Parts and service techs are a great team. Lexus continues to support our vehicle after 200k miles.

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Google Feb 1, 2023

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Google Feb 1, 2023

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Google Jan 30, 2023

Ernest has been my service rep since 2015 and I've been totally satisfied with his service. The Lexus automotive group has been exceptional during almost all my visits.

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Google Jan 30, 2023

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Google Jan 30, 2023

Saline provides great service, always kept me updated, and treated me like family. I recommend her for all your Lexus service needs.

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Google Jan 29, 2023

Ernie is always the ultimate professional. Always happy with our service.

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Google Jan 29, 2023

Appreciated the up-to-date communication while waiting and the waiting area was clean and bright. Overall great experience!

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Google Jan 29, 2023

Best ever experience yet with Lexus service!! The woman who greeted me and helped me make coffee was very nice and courteous and friendly. Kind of made me feel like I was coming to visit family or something. Mark, my service advisor was professional, personable and knew his business. The service was completed promptly and exceeded my expectations. When I’m down south Lexus of Mobile will be my go to for sure!! Couldn’t be happier.

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Google Jan 29, 2023

Everything was great. The customer service was fantastic. Ernie kept us informed through each step. Just overall a very efficient pleasant experience. Highly recommend

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Google Jan 29, 2023

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DealerRater Jan 29, 2023

Very friendly customer service! Loved my sales lady, Kayla Baise! Best experience I’ve ever had with a car salesman! Can’t say enough about her!

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