Customer Testimonials

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DealerRater Apr 21, 2021

When my husband and I walked in we didn’t see any sales rep so we waited then the rep that came out was the one sold us our car very helpful and professional. During all our times purchases a vehicle the process has never been that fast. We are happy to be apart of the Lexus family.

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Google Apr 10, 2021

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Google Apr 7, 2021

Stan was very attentive and helpful. Saline is always helpful as well!

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DealerRater Apr 3, 2021

The Relentless Pursuit of Perfection, Mobile Lexus It has been achieved, with an obsessive desire to go beyond.. While servicing our Lexus at Mobile Lexus we were greeted with a smile and introduction from Peggy Saranthus, Service Manager. In any organization everything starts from the top down. It is easy to understand now why Mobile Lexus has achieved Elite Dealer status. Now I understand the obsessive desire from every service advisor at Mobile Lexus to make sure every Lexus vehicle serviced is handled with the upmost of technical knowledge and skill while maintaining a professional yet friendly atmosphere. Mobile Lexus ...

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DealerRater Apr 3, 2021

I was very pleased with everyone who helped me purchase my Lexus RX 350. Jeff Poole, Jessie and Andrea all did an outstanding job and were all professional.

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Cars Apr 3, 2021

The Relentless Pursuit of Perfection, Mobile Lexus It has been achieved, with an obsessive desire to go beyond.. While servicing our Lexus at Mobile Lexus we were greeted with a smile and introduction from Peggy Saranthus, Service Manager. In any organization everything starts from the top down. It is easy to understand now why Mobile Lexus has achieved Elite Dealer status. Now I understand the obsessive desire from every service advisor at Mobile Lexus to make sure every Lexus vehicle serviced is handled with the upmost of technical knowledge and skill while maintaining a professional yet friendly atmosphere. Mobile Lexus ...

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Google Mar 28, 2021

Awesome customer service. They make you feel welcome

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Google Mar 25, 2021

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Google Mar 25, 2021

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Google Mar 20, 2021

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Google Mar 18, 2021

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Google Mar 16, 2021

Excited for all the remodeling occurring on the outside & inside plus whats been done already on the Springhill Toyota/Truck sides as well as the new Springhill Collision Center. Good people selling quality vehcles & service. Always the first place our family looks, so give them a try.

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Google Mar 13, 2021

Great service

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Google Mar 11, 2021

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Cars Mar 9, 2021

Craig Stueve always makes our trip from Gulf Shores for scheduled service, easy and quick. Proffesional, Courteous and understanding, Craig always has a smile. Lexus of Mobile is an valued asset to the Lexus Brand.

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DealerRater Mar 9, 2021

Craig Stueve always makes our trip from Gulf Shores for scheduled service, easy and quick. Proffesional, Courteous and understanding, Craig always has a smile. Lexus of Mobile is an valued asset to the Lexus Brand.

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Google Mar 9, 2021

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Google Mar 5, 2021

Had a great experience and would definitely be a return customer. Derrick Jones went above and beyond to make sure I had a positive experience. With the current pandemic, I always felt safety was priority. A good deal of our transactions were by text. I never had to wait more than a couple of minutes for a response. Top notch service and I love my Lexus.

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Google Feb 19, 2021

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Google Feb 19, 2021

Saline is a great service advisor, thanks

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Google Feb 18, 2021

Friendly staff. Responded quickly once I got past the full voice-mail boxes. Worked with me to get the vehicle to what I could afford. Will be coming back again.

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Google Feb 8, 2021

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Google Feb 8, 2021

Clean shop. Friendly, prompt service. I like the service center as much as I like my Lexus. Special kudos to Stan who helped us with appointments, check in and check out.

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Google Feb 1, 2021

See Craig here if you need service

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Google Jan 14, 2021

I spoke to Zack in parts, he was extremely helpful with everything I needed. Would highly recommend anyone to trust talking to him about any of your needs

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Google Jan 14, 2021

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Google Dec 20, 2020

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Google Dec 9, 2020

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Google Nov 28, 2020

The customer service was excellent!!

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DealerRater Nov 28, 2020

Outstanding experience both on the front end and the back end of the deal .We didn’t feel pressured and they took the time to show us most of how things work in the car

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Google Nov 3, 2020

I've been going to LOM for a few years now and they're definitely top notch. Whether it's service or sales, always amazing

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Google Oct 31, 2020

Regular maintenance service on my vehicle

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Google Oct 10, 2020

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Google Oct 10, 2020

The best buying experience I have had when purchasing a new car!! Shane Scott was terrific at pricing the car and Derrick Jones was awesome to work with as my sales rep!! Great price and great service!!!! Highly recommend!!!

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Google Oct 1, 2020

Good service at Lexus of Mobile had my 2006 LX 470 4 wheel alignment.

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Google Sep 29, 2020

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Google Sep 25, 2020

Went in for a service with an appointment and they took care of my vehicle in a timely manner. They were also able to take care of a recall/service campaign issue all in the same visit without any additional wait.

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Google Sep 19, 2020

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Google Sep 8, 2020

Poc is working with me on a new purchase.

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DealerRater Sep 7, 2020

Our experience with car buying was extraordinary!! Our salesman Darryl Williams went above board to help make transaction smoothly. We will definitely recommend Lexus as the go to place for car buying.

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Google Sep 1, 2020

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Google Aug 30, 2020

Great service

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DealerRater Jul 31, 2020

I’m in love with my new 2019 Lexus RX 350. Our sales person, Derick was so professional,courteous, and made u feel so relaxed.

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Google Jul 25, 2020

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Google Jul 23, 2020

Hands down best vehicle purchasing experience in the Pensacola-Mobile Area! I think its a great compliment from someone who sold cars before. I have bought a few cars while being stationed in Pensacola. The luxury-car market in this area is low volume and the dealers do not like to give a good deal in order to earn a customer. There really isn't much competition in the area for them to give the best price possible. That being said, Porsche/ Land Rover/ Lexus are not near the Pensacola area and making a deal on such vehicles tends to be hard ...

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Google Jul 17, 2020

Great Service Dept.

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Google Jul 12, 2020

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Google Jul 4, 2020

Expensive but nice. Love the car.

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Google Jul 2, 2020

Excellent as always, Craig and the staff are very professional and friendly

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Google Jun 30, 2020

Ernest in the service department is probably the best person I've dealt with at any dealership. Brought my car there to get some water damage fixed. Ernest kept me informed of the progress of my vehicle frequently. Highly recommend you get your Lexus serviced here.

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Google Jun 30, 2020

Very happy with the experience I had at this dealership. Darryl, the salesman who assisted me, was very kind and made the entire process go smoothly and without feeling like I was being pressured into anything. He is a wondeful salesman, and the rest of the team was also wonderful to work with. I would highly recommend this dealership for their honesty and comfortable atmosphere, which is oftentimes difficult to find when purchasing a car.

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DealerRater Jun 26, 2020

Excellent service, took care of me right away and never pushy but answered all my questions. Very friendly I was a little excited. First time buying a lexus I think I'm hooked. LOVE MY 350RX

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Google Jun 26, 2020

I Had my eyes set on an 2020 Lexus RX 350 And there are no dealerships in our area so I drove 1 1/2 and I wasn't there 2 min and I found the one I wanted from exterior to interior I was in love. Later I found out it was a 2019 but mint condition very low mileage very low so I had to have it. First time in a luxury car I'm sooooo 😊. Thank You

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DealerRater Jun 20, 2020

Excellent sales experience. Worked with sales on purchasing the right Lexus SUV. No pressure just great communication in finding the right vehicle and financing. Highly recommended Lexus dealership.

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Google Jun 16, 2020

Fantastic customer service. Jesse at service was super helpful. Thank you guys.

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Google Jun 13, 2020

Craig in service is amazing. He go above and beyond to make sure your taking care of

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Google Jun 13, 2020

Exceptional customer service experience with Craig and Emory in the service department! From beginning to end they were knowledgeable, helpful and accommodating. I will never take my Lexus anywhere else for service.

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Google Jun 11, 2020

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Google Jun 9, 2020

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Google Jun 8, 2020

Easy dealing with the staff there and no issues with what I wanted from the deal. Seems like more of a “family” atmosphere than other dealerships I have encountered.

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Google May 29, 2020

I am continously impressed with the service department and Eric H. Everytime I am in need of something, whether its a dead battery or an emergency on my tires, Eric H gets me in and the service department delivers outstanding service! Keep up the great work!

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Google May 22, 2020

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Google May 4, 2020

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Google Mar 20, 2020

Went for a oil change. They wash and vacuum my car thanks.

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Google Mar 11, 2020

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Google Mar 10, 2020

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Google Mar 5, 2020

My experience was directly with the service department. The service manager Peggy worked with my situation being so far away and needing warranty and recall work done. She went above and beyond to help me out and only require one trip to get the right parts in. Very pleasant to deal with. My service writer Eric was also very helpful and professional. The service department was extremely busy and they handled everything very well and in a timely manner.

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Google Mar 1, 2020

Love this place. Everyone is very nice and helpful.

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Google Feb 3, 2020

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Google Feb 1, 2020

Thanks darell Williams

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Google Jan 24, 2020

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Google Jan 22, 2020

We had such a great experience here. Craig, DJ, Emory, and others were particularly amazing as they helped us out with ALL of our car troubles! My car broke down 30 miles outside Mobile; this was the closest dealership and I am so grateful that it was them who were close by. Thank you so much for everything!!!

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Google Jan 19, 2020

Ask for Cedric...very knowledgeable salesman who is honest and will get you the right car...just doesn't get any better than him!!!

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Google Jan 18, 2020

Nice

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Google Jan 12, 2020

Super staff and service. The cars are incredible and the organization is top shelf. When going for service be sure to remove your prescriptions if you have any.

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DealerRater Jan 11, 2020

I have a 2016 RX 350 I bought in Atlanta, I live in Pensacola and I was not able to start it. After I called the Atlanta dealership and received no help, I called Mobile’s Dealerships , I talked to Craig in the service department he did an excellent job answering my questions over the phone and Followed through with excellent service once I arrived in mobile

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Google Jan 1, 2020

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Google Dec 28, 2019

Craig is the best and always gives the best service.

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Google Dec 11, 2019

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Google Nov 12, 2019

Lexus of Mobile knows how to treat their customers. The Service department is wonderful and they get you in and out as quickly as they possibly can. We’ve always had good experiences here and you can count on a quality visit.

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Google Nov 7, 2019

Vehicle maintenance and repair can be a frustrating experience, but @lexusofmobile was realistic in their timeline for getting repair work done. The process was a lengthy process in getting our LS 460 repaired, but ultimately they went above and beyond my expectations! Lexus truly treats their owners like special people, and it shows in Lexus of Mobile's attitudes and actions.

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Google Oct 19, 2019

Great service and a very friendly environment.We are loyal customers

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Google Sep 28, 2019

So for so good

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Google Sep 22, 2019

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Google Sep 9, 2019

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Google Sep 5, 2019

Took wife's car in for 30k service. They had a loner ready and we're very accommodating.

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Google Sep 5, 2019

Bryant Calmes was awesome! I hate car shopping, but he made it an easy, no pressure experience. Thanks again, Bryant. I love my 2020 Lexus NX! I would absolutely recommend Bryant and Lexus of Mobile.

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Google Sep 3, 2019

Great buying experience with Larry! Jesse did an excellent job with our car orientation and set-up. Thanks, Lexus of Mobile!

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Google Aug 18, 2019

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Google Aug 16, 2019

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Google Aug 6, 2019

Great service every time!

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Google Jul 26, 2019

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Google Jul 19, 2019

Great experience

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Google Jul 17, 2019

Had to buy my ex-wife a going away present that was the last time I saw her she waved goodbye and she hit the highway in a brand new Lexus I'm still paying for that car

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Google Jul 16, 2019

While traveling home from Gulf Shores to Des Moines, Iowa, warning lights started flashing on my Lexus. Traveling with my family of 9, this created a bit of anxiety and stress. We pulled into Lexus of Mobile to be greeted by Craig in the service department. He was a lifesaver. He got our car looked at quickly, told us it was cleared and ready to roll. In addition, he showed me something else to have looked at when we got home. And after washing and vacuuming out the said from our vacation, he sent us on our way. If I lived ...

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Google Jun 20, 2019

GREAT SERVICE,,,WONDERFUL SERVICE...VERY PLEASED WITH SERVICE, BEEN COMING HER ABOUT 16 YRS.

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Google Jun 15, 2019

Had a quick and correct visit, early Saturday morning, no problems, although the SD card was a little pricey it's well worth it.

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Google Jun 15, 2019

Awesome place. Purchased my SUV with them and I love it. Exceptional service by the Sales manager.

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Google Jun 13, 2019

Excellent Service..consistent time and time again

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Google Jun 10, 2019

My new dealership!! Love, love, ... everything and everyone!!


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