Customer Testimonials

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Google Feb 27, 2024

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Google Feb 26, 2024

They were very willing (and able) to work with us on a tight schedule.

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Google Feb 25, 2024

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Google Feb 25, 2024

As usual Lexus of Mobile outperforms my expectations. The viewing and then buying went quickly and smoothly. Time was not wasted and salesman, Matt and the finance manager had me in and out in short order. Prompt, efficient and thorough are what I value most. Chose Lexus for reliability and this dealer for great service afterwards. My 6th vehicle from them.

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Google Feb 24, 2024

Darryl is always available, honest, and gives great guidance every time I have leased or purchased my cars. I will go back to him a thousand times to buy a car from him. It doesn't feel like he is a salesman or he's forcing anything on you. He treat you like family. His patience and the way he pour knowledfe into his customers is unmatched. He is the #1 salesman hands down.

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Google Feb 24, 2024

Lexus of Mobile always exceeds my expectations. It is hard to find any business where great customer service and a great experience happen together but they get it done. My service rep, Mark is one of the best and I can honestly say, he listens and makes sure my car is taken care of. He is a pleasure to work with. Thank you for doing business right!

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Google Feb 24, 2024

Excellent service . Mark is the best and is very professional and thorough.

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Google Feb 24, 2024

We were both delighted to receive such prompt, courteous and professional service from Ernie and his great staff at LEXUS of Mobile. We recently moved to Fairhope from the Orlando area. While we loved Lexus of Orlando, Ernie and the folks at Lexus of Mobile are our new best friends. Every facet of our visit was smooth and easy, and both of our cars have never looked or run better. John and Donna in Fairhope. 💙

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Google Feb 23, 2024

My experience at Lexus was very good on 2/20/24 and Mr. Craig kept me informed I was very pleased . Thank you Mr. Craig for the services

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Google Feb 23, 2024

Excellent service by Mark. Waiting area is first class

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Google Feb 23, 2024

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Google Feb 23, 2024

Craig provided an easy and fast service for my big wagon. The loaner. At was wonderful as well. I highly recommend Craig and Lexus of Mobile.

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Google Feb 23, 2024

Craig was wonderful as always as we had our car’s 10,000 mile check up. 😁

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Google Feb 23, 2024

Manager was extremely nice and helpful!

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Google Feb 23, 2024

Lexus of Mobile has amazing customer service, they constantly communicate the status of your services.

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Google Feb 21, 2024

Ernie was fantastic. He was very knowledgeable and kept us informed throughout our visit. He was a pleasure to work with. Thank you Ernie for a job well done.

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Google Feb 21, 2024

Craig is always so attentive, kind, and efficient at Lexus of Mobile! So easy to work with, thank you again!

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Google Feb 21, 2024

Excellent service. Didn’t try to sell me anything extra. In and out in a timely manner.

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Google Feb 21, 2024

Great service every time! Great buying experience and great service department. Craig always takes great care of me. I highly recommend Lexus of Mobile.

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Google Feb 21, 2024

Excellent service team. Comfortable and clean waiting area.

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Google Feb 21, 2024

Dexter is by far the “BEST” Lexus consultant I’ve ever had! He goes above and beyond to help me with any need or concern I have. He updates me on every single aspect of my visit. He makes my visits so smooth and hassle free. He’s very professional, attentive and very knowledgeable. I always have great experience at Lexus of Mobile!

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Google Feb 21, 2024

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Google Feb 21, 2024

Ernie always makes my Lexus service appointments pleasant and smooth experiences. He educates me on the condition and needs of my car and the cost of services before they are rendered.

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Google Feb 21, 2024

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DealerRater Feb 19, 2024

I highly recommend working with Tyler Brush. Tyler was very helpful and proactive without being pushy. He made the process fun and enjoyable, and even picked me up from the airport.

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Google Feb 18, 2024

We just moved here from San Diego and this was my first service at the Mobile dealership.Craig was amazing and took care of everything! There was a few weeks wait for a loaner car but with a little, it's necessary.

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Google Feb 16, 2024

Dexter is an awesome service adviser, very personable and respond well to customer concerns. Great customer service.

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Google Feb 16, 2024

I never bought a Lexus for the luxury, but rather for its reliability, AND SERVICE from the dealership. With that said, you can't find a better service department than Lexus of Mobile. In their shop, you're a guest, not just a "customer". Every time I take my car in for service, I get V.I.P. service from start to finish. I always bring my laptop or a book and wait (although they offer me a loaner each time), just because I love the atmosphere in the waiting area (and NO, I'm not a "...

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DealerRater Feb 16, 2024

Outstanding in all regards. Service Advisor is Excellent in all regards and is straight forward in provide all information. I have never had a problem with any of my service maintenance, all on time and as promised.

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Google Feb 15, 2024

First time experience. Stan was service advisor. Excellent interpersonal skills. Rep was friendly, helpful, and attentive. Also made resourceful recommendations. Makes us feel better about having our vehicle serviced at Lexus of Mobile. We appreciate the support.

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Google Feb 15, 2024

The service was as expected.we got our rx350 serviced and was a bargain I feel,they washed and vacuumed it also

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Google Feb 15, 2024

I was in Mobile for Mardi Gras when I experienced this issue, it was determined that I needed to replace my battery. I was disappointed when I was told at 8am that there were 67 cars in front of me and they would be closed for FAT TUESDAY. But by the end of the day I was pulling out of the service department in my RX350, thanks Craig!!!

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Google Feb 14, 2024

I recently had my vehicle serviced at Lexus of Mobile. Ernie was extremely helpful, and he kept me updated on the status of my vehicle (what needed to be done and when it would be ready to be picked up). I appreciate the transparency. Thank you!

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Google Feb 14, 2024

Hugh was amazing to work with, he and the other team made me buying my Lexus an easy process. This is a 5 star plus dealership.

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Google Feb 13, 2024

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Google Feb 13, 2024

Ernie did an outstanding job!

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Google Feb 13, 2024

Mark was absolutely wonderful!!

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Google Feb 13, 2024

Ernie is my service advisor and has been for a few years. Ernie always goes above and beyond to see to it that his customers are taken care of. Service after the sale is very important and Ernie definitely provide the best service I have ever received. He is always extremely professional!! When he is dealing with a customer 100% of his attention is devoted to the customer at hand. Ernie NEVER under delivers. I have dealt with one other service writer at this location and the experience was horrible to say the least! If I cannot deal with Ernie for ...

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DealerRater Feb 13, 2024

Didn’t have an appt and Dexter took care of me. Even got my favorite coffee mug back which I left behind 3 mos. ago. Note: whoever closed the hood didn’t close it properly. It popped open during my drive back on the freeway. Not Dexter’s fault. Just be mindful.

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DealerRater Feb 11, 2024

As always everyone was very courteous and the service was exceptional. Matthew was very helpful

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Google Feb 10, 2024

Strongly recommend working with David. He made the process seamless and was a pleasure to work with. Ask for David if you're in the market for a vehicle.

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Google Feb 10, 2024

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Google Feb 9, 2024

Service was quick and the service technician was courteous and prompt

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Google Feb 9, 2024

Our experience at Lexus of Mobile was very positive. Darryl Williams was an awesome salesman and answered all of our questions. We would recommend him and this dealership. Love our new RX 350!

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Google Feb 8, 2024

Ernie is always very helpful with all my questions and concerns about my car. Very pleasant atmosphere..

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Google Feb 7, 2024

My wife and I purchased two RX 350’s in January 2024, (one certified and one new). David and Blake made our experience the most pleasant vehicle purchases of our lifetime. They were patient, kind, accommodating, direct, informative, fair and honest.They exceeded our expectations. I anticipate that we will be customers for life.

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Google Feb 7, 2024

David was great to work with. We had a pleasant car buying experience.

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Google Feb 6, 2024

The staff at the dealership in Mobile was very friendly to me and other's. The service department is great!!

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Google Feb 6, 2024

Always make the customer feel special & never sell you things you don't need

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Google Feb 6, 2024

Craig S is always going to go out of his way to provide excellent service for us. He is always truthful about when he expects to get you out the door and if he can't he'll get you in a loaner!! Great Service Writer!!

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Google Feb 3, 2024

Craig is very professional and straight forward (I love it). I hope he doesn’t retire anytime soon. Many thanks to Lexus of Mobile and especially CRAIG ‼️

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Google Feb 3, 2024

Very pleased with my purchase from Lexus of mobile. Sim Pettway was great

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Google Feb 3, 2024

Great Customer Service I Definitely Recommend Buy Lexus..

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Google Feb 2, 2024

Easy process, Darryl was so pleasant to work with.

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Google Feb 2, 2024

Awesome service!

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Google Feb 2, 2024

I drive three hours each way so that Craig Stevey st Lexus of Mobile can be my service advisor. That demonstrates how excellent he and Lexus of mobile!

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Google Feb 1, 2024

Awesomeness service above expectations

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Google Feb 1, 2024

Everyone at the dealership is great, but Craig’s service went above and beyond! He thoroughly explained my options for services and what my cost would be, and gave the best advisement on what I should have done.

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Google Jan 31, 2024

I went for my 15,000 mile service which was done, but they were supposed to do the “butler” package (wash and put clear coat) on the car. They said that there would be no charge; however, it must not have been done. The windshield was dirty and black smudges were on different places on the car.

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Google Jan 31, 2024

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Google Jan 31, 2024

Great experience! Quick and easy! Love my new car!

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Google Jan 29, 2024

Courteous and professional service. Thank you.

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DealerRater Jan 28, 2024

I had an extensive service and was offered a loaner car and the option to pick up my vehicle the next day. Thanks Craig Struve.

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Google Jan 28, 2024

Ernie is great!

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Google Jan 27, 2024

My salesman Darryl was very informative and helpful. I had a wonderful experience with my purchase

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DealerRater Jan 27, 2024

Ernie in Lexus Service Dept is always very helpful and so pleasant to deal with. I heavily lean on him to help keep my 2013 460L in top shape. Highly recommend him.

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Google Jan 27, 2024

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Google Jan 27, 2024

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Google Jan 26, 2024

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Google Jan 26, 2024

Craig was great!! He was able to get my car serviced in a timely manner so that I could return home to NC. Thanks so much!!

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Google Jan 26, 2024

Outstanding service. Kathy the driver who picked up and delivered my car was exceptionally kind and agreeable. Lexus of Mobile went above and beyond the call of duty, buffing out a large scratch in the paint of my car, for free! I can’t recommend them highly enough for their professionalism and strong work ethic. I am a highly satisfied customer.

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Google Jan 26, 2024

Great experience working with David.

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Google Jan 25, 2024

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Google Jan 25, 2024

So sorry Solene has retired! However, DJ did a great job! Our experience has always been top notch.

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Google Jan 25, 2024

Craig was my service representative. He was responsive and went over and above to help Thanks Craig!

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Google Jan 24, 2024

Very good experience. Staff was friendly and courteous. Very efficient. Loved the experience.

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Google Jan 24, 2024

Ernie was wonderful! Cordial and friendly. Expert at his job. He followed up and replied to my questions.

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Google Jan 24, 2024

Always great service with Craig Stueve.

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Google Jan 24, 2024

Ernie in service is great, every business should be this professional.

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Google Jan 24, 2024

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Google Jan 23, 2024

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Google Jan 23, 2024

Kayla was very professional with the sale. It was a pleasant experience with the sale

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Google Jan 20, 2024

Drove 31/2 hrs to look at a used vehicle. The experience was amazing from beginning to end. The vehicle was waiting up front for us to see when we arrived. Sim was our salesman, and I feel like I found a new friend. He truly cared about our likes and dislikes and did everything to make our purchase as simple and easy as possible. It was more like a hometown, know the people experience. They offered extra warranties etc, but did not push them or try to sneak anything in. I'll say again, it was an amazing experience.

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DealerRater Jan 18, 2024

Great service and friendly staff. Hope to have great satisfaction with the vehicle we purchased. Our sales person was great,

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Google Jan 18, 2024

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Google Jan 17, 2024

The staff was great! Advisor was very knowledgeable with the needs of my vehicle.

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Google Jan 17, 2024

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Google Jan 17, 2024

Ernie at Lexus Mobile always takes care of me.

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Google Jan 16, 2024

I had a very good experience at the service department. Mr. Craig was wonderful and a Joy to work with . Very honest. Will definitely use them again.

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Google Jan 16, 2024

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Google Jan 15, 2024

As is usually the case, the mechanical crew did a great job of assessing the needs and servicing the car. As usual, I am most impressed with Craig Stueve, his cordial and competent interaction with the customers and service crew. I'll be back (but not too soon, I hope!). 🙂

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Google Jan 13, 2024

Very enjoyable experience, buying a car from Lexus Of Mobile. From the salesman to the general manager, they are true professionals! Our salesman, VICTOR, or Hugh, as he goes by, was thoroughly knowledgeable, and a pleasure to work with! I can’t say enough good things about Lexus Of Mobile!

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Google Jan 13, 2024

We’ve worked with Craig on every visit to Lexus of Mobile over 9 years. He does a great job, takes great care of our vehicle and is very efficient.

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Google Jan 12, 2024

Excellent service & hospitality!!!

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Google Jan 12, 2024

Always had great service. Service writer is very professional. He makes sure the service is 100 percent

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Google Jan 12, 2024

Darryl was so patient and kind as I had 1,000 questions on my recent vehicle purchase! I would recommend him to anyone.

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Google Jan 12, 2024

Ernie is supreme professional. No pressure. And 2024 Lexus loaner car was fabulous!

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DealerRater Jan 12, 2024

Highly effective and courteous service provided. Ernest provided good very service. What ups recommend to others.

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DealerRater Jan 12, 2024

Great experience when I visit the dealership . The maintenance team always give the best service

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Google Jan 10, 2024

Great experience always.


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