Customer Testimonials
Great experience as always - Stan is totally professional, knowledgeable & courteous. He is an excellent representative of the great service & quality received at Lexus each and every time
Considering I hadn’t even been thinking about trading my car, I could not be happier with the SC430 I drove home in.
Saline was extremely professional and everyone was kind and courteous! Excellent experience!
Craig has always taken care of me and my vehicle. He's honest, knowledgeable, and doesn't try to sell you nonsense you don't need. Trustworthy guy at a trustworthy dealership.
It was a wonderful experience!!! My first of many Lexus I will be purchasing. The entire experience from start to finish was smooth and easy. The staff was knowledgeable and welcoming.
Cannot say enough good things about Craig! He is always ready to help. Such an asset to your team at Lexus!
Ernie DeView is the reason to visit the service department at Lexus of Mobile. He is honest and concise pertaining to the repair of your Lexus.
Great Service. I’d recommend to everyone. Plus the homemade cookies were excellent.
Arrived a little early and was seen almost immediately. Came for 50K service but needed an auto butler that I had not scheduled. Erine was able to get the auto butler scheduled in the same visit so I would not have to make a return trip. Ernie promised a reasonable time that it would to take to do both and even finished before he said it would. Excellent service, great job. I will be back.
Ernie is great at what he does. Easy to schedule service. Thoroughly explained the work to be done. Ready when promised. Top notch all the way around.
Service was on time; time estimate provided was accurate. Staff were friendly and efficient. Waiting room pleasant although I wish they still had the personal work cubicles they used to have. The only negative I would say it that the person who helped me did not discuss brake pads. But when I later reviewed the itemized bill it stated brake pads will need to be replaced soon. I would have liked to get more info on this---e.g. how soon?
Customer service in service department is excellent. They had plenty of snacks and drinks. They have a pleasant lady that greets you with a big smile and help you with your snacks and drinks.
Craig in service was 2nd to None as to Integrity, Knowledge & Professionalism! I was astounded as to my repair! He made it all happen so easily! Lexus of Mobile is One of a Kind!
Craig is awesome!!
Hugh Mitchell, while new to the sales department, was knowledgeable about the new models and encouraging in supporting our needs for a new vehicle. Delightful young man and we were proud to be his first new car sale! Bill and Mary Blanchard
Eric does an awesome job! He is very professional and very patient. I ordered a LX600 and he was on top of it. He updated me frequently. Excellent service! Great guy to deal with if you are looking to buy a car @ Lexus of Mobile!
Thank you, Mark for your professional advice and communications skills. We appreciate your being a vital part of the Lexis Mobile professional team.
This dealership is why I am driving my third RX350. They are all professional and accommodating.
I called for a tire service appt. When I got there I was graciously sent to the lounge to wait for Craig. After about 5 minutes, he came to me and said he pulled the nail out and sprayed the tire with a soapy substance to ensure there were no leaks. Then he offered me a car wash. I was amazed at the kindness I was shown. Craig and Lexus have been good to me! 😊
They go above and beyond ! I was made to feel important and listened to. Being able to discuss my situation and find a solution is priceless. I recommend this dealership absolutely!
Mr Ernie always goes the extra mile to make our service experience great!!!
The best Lexus dealer on the Gulf Coast !!!
Lexus Service Department is exceptional. They are all professional and very friendly. Their customer service area has plenty slacks and drinks for the customer while they wait. I love Lexus vehicles and their service. Thanks Lexus of Mobile.
Craig Stueve and Lexus of Mobile saved our recent vacation after I had a tire blowout in Gulf Shores. I was able to work with Craig to quickly get a replacement tire for my Lexus. My experience with Craig and everyone I met at the dealership could not have been better.
Ernie is always professional, friendly and very helpful. He takes time to explain what's needed for your automobile, and what was done once the work is finished.
Stan took good care of us, thanks stan
Highest praise for Ernest & the entire Mobile Lexus Service crew. My RX 350 was serviced & cleaned while I enjoyed the hospitality of the staff in the waiting area. The coffee & donuts were delicious. I was on my way home to Hattiesburg in little over an hour. WOW!!!! Great service. Thank you Ernest & service staff. 👏👏
Simply amazing service writer, and the tech that worked on my car was awesome. A+
Quality service. Craig is a great advisor.
The Service representatives were Stan and Emory. When I was checking in they were very courteous and prompt. The service to the car was quickly done. It was a good day.
I switched from a BMW to a Lexus because I was so unhappy with the BMW service. I have not regretted it. Service is quick and staff is very courteous and friendly. Very pleased with the change
Excellent customer service. I feel confident k owing my vehicle is in their hands. They are honest, trustworthy and go out of their way to make sure you are comfortable when you are waiting for them to finish servicing your vehicle. Highly recommend.
The dealership is always clean. The service advisors and salesman always greet. Keep it up because good customer service is hard to find.
Sim Pettway was a pleasure to deal with. I highly recommend him for your next vehicle purchase. He went above and beyond to make sure I had the best experience at Lexus of Mobile. I am so happy with my purchase! Thanks to the whole team for a seamless transaction. 🙏
Ernie is always very helpful, friendly and professional. Lexus has always treated us special as a Lexus customer which is one reason we have driven a Lexus for 20 years.
I have been purchasing and seeviing my Lexus vehicles at Lexus of Mobile and Saline has been my rep. for many years. Saline makes every visit special and efficient
This dealership is amazing! Superior customer service, the environment is warm and friendly, and the building is exceptionally clean!
Mr. Mark Lloyd in the service department always takes care of me!
Eric Hermann was our sales consultant and he did a great job! We were very pleased with every aspect of the purchase of our purchase of our RX 350. The process was easy and our vehicle was delivered ahead of the scheduled arrival date.
Called Ernie re dead battery. He worked me in , installed new battery with warranty discount and performed 25,000 mile checkup. All done in timely fashion while I waited. Thank you so much Ernie!
Mark was amazing! Made the experience less stressful and answered all of my questions. He was available whenever I needed him - I would buy from Mark again!
This was a very pleasant experience. With the help of my grandson, who is a salesperson in Orlando, while on a visit made the first call and connected me with Derrick! From that moment on Derrick was very knowledgeable, friendly and professional.
Jeffrey was very knowledgeable about the Lexus RX350. Jeffrey explained the new features on the 2022 and the new updates so I could make an informed decision. We decided to purchase the 2022 Lexus after a short discussion on our trade in price. Jeffrey was very cordial and professional. An expert matter and an asset to the Lexus sales team!
Sim was great! Feel like we'll be friends for life! Thank you so much! Love my new RX350!!
Always, the best experience!! ❤️
Lexus of Mobile Service Department is great. I use them for multiple vehicles for the past 4 years and their service is always spot on.
Mr. Craig at Lexus of Mobile displayed outstanding leadership and veteran customer service. Lexus of Mobile Staff were nice and made sure to make customers feel at home and comfortable while getting Serviced. 5/5.
Had 60,000 mile service completed on RX450. Saline from the service department provided exceptional service . We were in and out in less than an hour. She even saved us a few bucks by suggesting we delay having the spark plugs replaced at the 100,000 mile check. (Note: the plugs are advertised to be good for 100,000 miles). We are very pleased with the service department of Lexus Of Mobile Dealership,
Love dealing with Lexus of Mobile! Mr. Deview, my service writer, is very accommodating and keeps us up to date on the progress. I highly recommend this dealership.
Smooth service. I arrived early and they started on it right away. Friendly staff. Efficient service. They kept me updated. Nice clean waiting room. Enjoyed a free coffee and cookie.
I got my vehicle serviced which went well, however, our reservation was not in computer which was funny because my wife got a confirmation on the way to Mobile.
Great service Thanks Stan
Seline was awesome, she has been my consultant on ALL my Lexus vehicles. She is very knowledgeable of her job. She informed me on taking advantage of the extended warranty that Lexus offers due to me only having a few months left on my manufacturer warranty. She got ALL the information on my car and took me to the finance dept. to speak with someone in reference to extending my warranty. Great experience as always!
As always, my vehicle servicing goes without a hitch. Most satisfied with the service and staff. Lexus on Government Blvd. in Mobile, AL is the BEST! Thank you, Celene, for ALL you do.
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