Customer Testimonials
I've been bringing my car here for years I think at least 20. I went through many service writers and my last one is Saline. Did he did a great job and I'll be there for the next Oil Change
Great
We just moved to the area and met most of their team on our first visit. They were all incredible. Fixed our issue within minutes. What a great representation of a true luxury store.
Best Service and friendly
Love my new Lexus from Lexus of Mobile! Kayla was amazing to work with! 10/10 recommend.
My experience with Lexus of Mobile was great. The service and knowledge of the service advisor were excellent. He was very friendly, warm and helpful.
Routine service visit.
Everything went well, I did have a small tech issue that I wanted help with, their tech guy wasnt handy. It was small so I felt someone could have helped. Everyone to busy to try.
I am treated like royalty at Lexus of Mobile. My service rep, Ernie, always has a loaner ready for me unless I tell him ahead of time that it isn't needed. My Lexus has been and awesome vehicle but the service department and how I'm treated every time I'm there is the reason I will not drive anything but a Lexus.
My experience at Lexus of Mobile is always fantastic. Friendly staff and reasonable servicing time. Saline is my go to for getting my car scheduled for service and maintenance and she is the best. She takes very good care of her clients and communicates everything about your vehicle very well. She is a diamond! Thanks Lexus and Saline!
Very nice dealership staffed by friendly and knowledgeable people. My problem was resolved and I thank you.
Mr Ernie is a professional and does his job well. He had me in and out in no time. Thanks Ernie.
Mark took great care of us, very knowledgeable and friendly!
Awesome service experience with a totally professional service team!!!
Ernie is exceptional! Makes you feel like family. You know any car issue will be resolved with professionalism and the the best customer service!
The entire experience with Kayla, Blake and the Lexus team was absolutely fantastic. I was a little hesitant at first since I was calling from 15 hours away but from the first conversation inquiring about the vehicle, I knew I could put my confidence and trust in them. They provided everything I asked for and made the entire purchasing process super easy and transparent. I would absolutely recommend anyone to Lexus of Mobile!
Excellent experience! Kayla was patient and encouraging, making sure I found the best car to fit my needs. I would highly recommend working with her!!
Hugh kept in contact with us every step of the way. We knew what we wanted when we got there and he placed the order for us. He didn’t try to upsell us, he let us make the decisions for ourselves. He gets the highest score!
Mr Craig is super amazing. He takes really good care of me everytime I see him. Jacqueline Martin ❤️
It's was a good day!!!
Your eagerness to assist me is greatly appreciated!
It was a experience my husband had surgery that day outpatients went to get the car it would not start at all so we had to call my nephew to give us a jump off, drove home turn the car off on drive way didn’t start back up. So I call Lexus of mobile to to this name Ernie talking about the nicest person I ever met he was so understanding so understanding he told me about roadside service that I didn’t even know he said if I could get the car there before 12:00they would take care ...
I had a great experience. My car’s engine lights were flashing and a warning ⚠️ light was on. ICS malfunction message was on. I called Saline Lee, she worked me in to see the mechanic and my car was repaired within a few hours. Great service.
It was a good experience Larry our contact was great helping with everything we needed. Larry is a great salesman.
Hello to Our Good Friends at Lexus of Mobile, Craig and Service Staff were Wonderful. Our Service Appointment was Smooth and Professional. Craig is Fast and Courteous. Also took care of Our Loaner Car , it was very nice and quick to get us on our way. This Dealership is Tops for handeling our Lexus. We spent a little time visiting with Eric and Hugh in Sales , Eric is very experienced and excellant to speak with about the new cars and pertinent changes that we need to know. Great peple Make a Great Dealership!!!!!!!!
Good communication and reasonable time for services provided.
From making the service appointment, receiving the service everything was handled professionally and with ease. We were greeted and made to feel at ease. Stan helped us and he was wonderful. We were very pleased and highly recommend Lexus of Mobile.
I contacted the young salesman Hugh on a Friday and drove away with a 2024 Lexus ES 350 on Saturday afternoon. They were very professional, informative, and just great 👍 If I could, I would recommend them to EVERYONE!!!.Top notched service.
Had potential low battery issue at the end of the service day while traveling. Ernie at Lexus of Mobile worked us in last minute, the service tech stayed late, diagnosed no problems and confirmed there was no issue. Low battery warning that had showed up at the bottom of the center display monitor was evidently regarding the connected phone. Excellent service and communication. They went out of their way for us. Thank you!!
Stan and the team take care of us and I’m so grateful we can trust him. Even though I don’t drive a Lexus!
I had excellent service from the drive in staff to Ernie, my service advisor. He is so knowledgeable about everything that will be done to my car, setting up a loaner and the completion of my service. I can’t imagine dealing with anyone else.
My experience was great !!!
No pressure- very nice salesperson - no markups over Msrp. Well worth the 4 hour drive.
We just recently purchased a new 2023 Lexus GX-460 from Mobile Lexus. Our salesman was Darrell and we are pleased with our service from this dealership and Darrell. We were treated fairly and enjoyed our experience.
Amazing people, especially Sim, the sales advisor : friendly, efficient, flexible and extremely helpful. Thank you, Sim. Jaafar
This was our first experience with Lexus of Mobile and it was outstanding. We are from Millbrook Alabama and tried to buy a Lexus from Montgomery and Birmingham without success. Both kept changing the terms and adding additional and unwanted features to the vehicle. I called Lexus of Mobile and talked to Hugh Mitchell. He gave me a quote on the vehicle we wanted and an offer for our trade in. We went down to Mobile and Hugh had the paperwork drawn up exactly as promised. The vehicle is beautiful and we had a great experience with Hugh and Lexus ...
I needed to have my wife’s vehicle serviced. At the time I did not have an appointment, they were very kind and adamant on helping me. I was in and out within two hours! The vehicle I had served was not purchased from them, but they showed more kindness, then the dealership I purchased the vehicle from. I will definitely purchase my next vehicle from this dealership! Excellent attitude’s and excellent service.
My experience with Craig for the past almost 9 years has been great.Craig is always up front with all issues.He takes the time to address all my concerns as though I am the only customer at Lexus for service Driving from the Ms.Gulf Coast for service has never been a dreaded experience and this is because of my service advisor Craig.
Excellent & prompt service as always.
Darryl is the best sales man ever! Very professional, courteous, and knowledgeable! I will definitely buy from him again
Our experience with Matthew at Lexus of Mobile was superb! I think you've made life-time customers out of us. Friendly, helpful and kept us updated while waiting on the perfect vehicle.
Outstanding customer service. Craig did a great job of keeping me informed throughout the process. They even washed my vehicle and topped off the gas after the repair was completed.
This was my first time having work done at Lexus of Mobile. Craig was my advisor. He told me who to call to have my car towed. He kept in touch with me while my car was there. It was a very good experience.
Lexus of Mobile service department goes out of their way to accommodate me. Excellent customer service always.
Professional and get the job done great quality of cars and will meet your needs
First I didn't buy my 2023 LX from this dealership. At 6,000 miles I just needed a recall done. My service writer took care off it and also did the 5,000 service for free . Then said the 10,000 mile service with oil change would be free also because every Lexas comes with it . If you're thinking about a dealership this is it. They gave me a tour of the shop which was spotless. (Never seen one like this or been treated this way)
Matthew was not a typical push salesman. He was knowledgeable about each car we looked at and let us come up with our own decision without trying to influence us.
Great experience at Lexus of Mobile! Definitely love my new to me car! Thanks to Hugh and the others that helped us!
Great experience with Mark from beginning to end.
For many years, the entire Lexus of Mobile staff has always been friendly, courteous, and professional. Start to finish, it was a great experience from scheduling my service and coordinating a Loaner with Ms. Laura, to visiting and catching up with my Sales Consultant, Matt, then giving Ms. Selene a big hug until we meet again, and finally getting taken good care of by Mr. Mark Lloyd at my service appointment! Mr. Mark is a pleasure to work with. He always keeps me informed, he’s very personable and I so am grateful that he finds offers to help me ...
Derrick was very knowledgeable and helpful. He knew just how much information to give to peek our interest without being pushy or overbearing. He was patient and was more than happy to answer our questions and offer suggestions. He gave us information and allowed us to make our own decision. Because of that, we were very satisfied with our purchase.
Friendly! Expert service! Easy in! Easy out! Can’t get any better! Thank you so much!
Excellent and speedy services!
Hugh was a delight to deal with. He helped my daughter with her purchase and kept good on his promises.
My pleasure for Jeff, I ordered car for my wife and offered car slightly expensive that original request, but finally it was exceed my wife’s expectations.
I really just love it here.. Stan is a fantastic service advisor that has taken excellent care of me after a local shop I thought I could trust had my LS 460 all messed up.. He’s used my extended warranty very properly to the best of his ability & I know that I’ve gotten good deals on the in between. Extremely appeased with my experience at Lexus of Mobile & look forward to this dealer helping me with my future Lexus’
Great job Craig, THANKS
Best ever. Exceptional service
Very polite staff and prompt service of our car. In and out quickly with 5000 mile service and the tech promptly fixed our login in screen on our Lexus app
I was very impressed with how knowledgeable the guys were. They were very professional and I was called immediately after the service was performed. My car was even detailed without me asking which was also a big plus. Thanks guys for a great experience.
Service Rep was ideal. Saline. True Charm. But the Coupon for service came in the mail 1 week after the service. Would have been nice to have assistance on that enormous bill.
This is the best service department ever. I always feel confident about the quality of their work and our service rep, Ernie is a 10++++
Ernie is very knowledgeable and helpful and I appreciate his input on getting the result that I was looking for.
While I have yet to purchase from Lexus of Mobile, I did have the pleasure of having my vehicle serviced in their Service department. Long story short - I travel for business and had recently serviced in Atlanta. When I returned to my home in Navarre, FL i noticed something leaking on the driveway- fast forward the servicing dealer had done a lot of damage to the vehicle BUT only after taking my RX to Lexus of Mobile where they were able to detect the challenge. Craig and his Master Tech Randy were phenomenal….the dealership may be up for ...
Friendly and very efficient
Great service!
Unmatched customer service, Ernie does a great job taking care of customers, Derrick is a salesman we would recommend to anyone! To be a large dealership, we were treated like family!