Customer Testimonials
Excellent service
Great experience! Mark Lloyd is a very knowledgeable service consultant! I trust him completely!
We’ve been dealing with Lexus of Mobile for 20+ years and we have bought a lot of cars….. the service department is fantastic and always finish within the time frame that’s given!!! There’s not a negative thing we can say about Lexus of Mobile!!!
Excellent customer service!
Very helpful. Great service
It was just an overall great experience.it was my first time purchasing a brand new vehicle and the sales consultant was very kind, and made the entire process smooth and thorough. I feel like there wasn’t a single thing I didn’t know about the car before I left the dealership. 10/10 recommend anyone shop with Lexus of Mobile
Timely service and friendly staff
Stan was very accommodating and solution oriented. I was pleased with my visit.
Great friendly service! Appreciated their professionalism.
As a First - Time Buyer ,Mr. Eric and the Lexus of Mobile family made it all an experience. Mr. Eric was cool , calm and personable. Also , the team is efficient, meticulous , and productive. I look forward to continuing business in the future .
The two days of service was great and professional no long time waiting.
Service personnel excellent
I am very satisfied with the job lexus in mobile.Thank you for the great service Mr.Greig is doing.
Stan in Service is amazing! Kind, courteous and knows how to keep customers happy. Lexus is fortunate to have such a great employee! Also, I love when you call the dealership a real person answers the phone.
One of the best car buying experiences I’ve ever had. Hugh Mitchell was patient and thorough. Lauren Musgrove is a straightforward and honest finance manager. I drove 3 and 1/2 hours to purchase a car, definitely worth the trip.
Most professional and experienced staff I’ve ever worked with. Jeff Pool mad the process seamless and effortless. You get what you pay for @ Lexus of Mobile!
Craig and Lexus always provide exceptional service and are one of the reasons I’ve purchased my last 2 cars from them!
Anytime I brought my vehicle in for service Craig was always knowledgeable about what I needed or didn't need. Craig always called me with updates on my vehicle without me having to call him. To make a long story short I wouldn't trade my service guy (Craig) for no one. I even asked him was he planning on retiring any time soon, because he would truly be missed and hard to replace.
They were courteous and helpful. They explained what needed to be done.
Great service
Darryl was easy to work with and very personable.
Craig, my service .anger always treats me like I really matter to him. My loaner is always ready to go.
Ernie was easy to work with. He helped me get a ride to the shopping area while they worked on my car, and that was great!
Ernie has been my service manager for the past 12 months of Lexus ownership. He is kind, thorough and friendly. As a new owner with many questions, he takes times to listen. I made the right decision in buying Lexus.
There is no Lexus dealership near me so I had to travel out of state over 2 hours to get the exact car I wanted. Lexus has a great reputation and was worth the effort. I communicated long distance with Hugh from the beginning and the whole process went very smoothly. The combination of options I wanted for a sedan was not available anywhere in this region of the country. However Hugh was able to get my order in and my car was built and delivered within 2 months. I got a lot of individual attention and education on all the features ...
When I arrived, my car was taken in right away for scheduled servicing. Saline was quick and efficient. Always enjoy visiting with her. Provided a loaner car and I was on my way in a matter of minutes. Received a call from Saline in a couple of hours that my car was ready. Returned loaner car, paid my bill and I was finished. No problems with this visit.
Great fast working service! Would highly recommend to anyone. They will get you in and out.
Quick service and the team at Lexus attentively listened to all of my concerns and the technician addressed every single one! I couldn't ask for a better experience!
Always great experience from booking appointment thru servicing Ernie does excellent job in explaining what service is required and estimating cost. Always calls if outside what we discussed Upon completion Ernie reviews service
Five star service
Eric was a really good salesperson. Didn't feel pressured, and he took the time to answer all my questions. I really appreciated the finance department also. They got a better deal than I thought possible. Vehicle was clean, and very good deal. I'm rebuilding credit, couldn't have asked for better treatment.
Kayla made my car buying experience effortless. She is very knowledgeable and an absolute professional. If you want to buy a Lexus ask for Kayla.
Nice and friendly
My service advisor Mrs. Saline is the absolute best! She’s very friendly, funny and knowledgeable.
We had a scary episode on I-10 in W. Florida that blew out the RFT on our Lexus UX. Ernie was a very calm presence at a difficult time. He assured us Lexus of Mobile had a replacement tire but then had to get a replacement wheel (rim) from Atlanta. I appreciated his quiet efficiency and steady demeanor.
Great service from Earnie
Great experience and friendly person helpful and honest
Had my first service at Lexus of Mobile. Great lounge, easy transaction, and a smooth service. Being a past Lexus fixed operations manager at a Lexus dealership in St Louis, this was my first time getting my car serviced as a regular customer. Great job to the staff on a solid process.
Very helpful I was very satisfied with my service dealer my Sell person was very nice and so helpful he was just a all around great sales person thank you very much
This was the smoothest car buying experience you can have or imagine. It was 100% cut and dry and I was able to be proud of the product I purchased.
Craig was very helpful. He went above and beyond and I am grateful for his customer service!
Craig is so knowledgeable and efficient. It’s a pleasure to deal with a professional like him. Also, my service was done quickly and all questions were answered. Thanks.
Service was great on my Sporty NX300! My service advisor, Ernie, explains what was performed in detail and always gives expert recommendations! I highly recommend Lexus of Mobile!
Very happy with the quality and timelines of service that's been provided. Comfortable waiting areas and friendly service staff make the experience better than other dealerships from competitive companies.
Excellent Customer Service!
Mark was very helpful and made us feel like he has known us for years…He made the car experiences very easy and smooth….
Had the best car buying experience with Kayla! Would shop with her again!
100% positive. An experience like no other dealership.
Craig and his team ALWAYS do an awesome job for us!
stan was friendly and professional. My car service was completed in an efficient time frame.
Best dealership and service advisors around. Saline always take care of me . She goes above and beyond for her customers. She is definitely a great asset to the Lexus team.
As always Ms. Kirkland’s professionalism in explaining the service needed for my vehicle.
Everything went well.
Hugh was an exceptional salesperson. He made purchasing my lexus RX500h a true pleasant experience. The knowledge that he has for the Lexus product is really outstanding. I would definitely recommend him if anyone is in the market for a Lexus.
Fantastic service and people. Wouldn't go anywhere else. Darrell did a great job.
The service department got me in quickly and did great job taking care of my tires(I hit a piece of wood). Rides so much better. Craig was so helpful in getting the job quickly and keeping me updated on progress.
Efficient service; very comfortable waiting room with snacks/beverages, TV and reading material. Could very easily work remotely from this waiting room. Very clean and well decorated!
Mr. Craig and the rest of the servicing staff at Lexus always meet my expectations courtesy, professionalism and timeliness.
RX 350 service.
Excellent customer service.. great work!!
Ernie continues to be the best service advisor in the business. Parts and service techs are a great team. Lexus continues to support our vehicle after 200k miles.
Ernest has been my service rep since 2015 and I've been totally satisfied with his service. The Lexus automotive group has been exceptional during almost all my visits.
Saline provides great service, always kept me updated, and treated me like family. I recommend her for all your Lexus service needs.
Ernie is always the ultimate professional. Always happy with our service.
Appreciated the up-to-date communication while waiting and the waiting area was clean and bright. Overall great experience!
Best ever experience yet with Lexus service!! The woman who greeted me and helped me make coffee was very nice and courteous and friendly. Kind of made me feel like I was coming to visit family or something. Mark, my service advisor was professional, personable and knew his business. The service was completed promptly and exceeded my expectations. When I’m down south Lexus of Mobile will be my go to for sure!! Couldn’t be happier.
Everything was great. The customer service was fantastic. Ernie kept us informed through each step. Just overall a very efficient pleasant experience. Highly recommend
Very friendly customer service! Loved my sales lady, Kayla Baise! Best experience I’ve ever had with a car salesman! Can’t say enough about her!
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