Customer Testimonials
Ernie did a great job coordinating the major maintenance and setting me up with a loaner to get back to Pensacola. Job was also finished as promised. He also was mindful not to push additional stuff that his tech recommended, but I didn't feel I needed at this point.
Dealer clean help full I would highly recommend for service
Immediately met with my advisor (Michael) upon arrival, he got me into a loaner and on my way quickly. He texted me when my service was done and went through what was done clearly, and got me back in my car in just a few minutes.
Liz was my auto advisor & she was great. She was professional...nice....knowledgeable....& kept me informed. She recommended apprpriate next steps for me without being pushy. I greatly appreciate her assistance.
Our service advisor Michael was attentive, professional and friendly. He got everything taken care of without hassle and we were kept regularly informed about the status of our service. Thank you!
Very impressed. This was my first service experience at Lexus and everything went smoothly. Daniel kept me informed of progress and made sure all my questions were answered. I had prior experience with Daniel when I bought my GX, he takes his time and is thorough. Exceptional service!
Had an issue with my vehicle that I didn’t tell them about because I thought they wouldn’t be able to fix it and they saw it and got it fix. Thanks be to JESUS! 🙏❤️🙌
Great job well done
Had a 8am appointment, was met instantly. Invited to the waiting room with plenty of refreshments. Dexter took care of my issues without hesitation. Car washed and detailed. A full tank of gas would have been nice to but can't have everything. A+ Service, thanks!
Everyone was polite and professional at Lexus of Mobile.
Very nice and clean, everyone was professional and patient with old folks like me. Took the time to answer all of my questions so that I could understand.
My experience was amazing.. From intake to completion ,DJ , my service advisor made sure that I was comfortable, kept me informed throughout the servicing process. He is very courteous, knowledgeable, and a pleasure to work with. Thank you DJ😃
Godd experience good job by Eric and everyne contacted hope there will be no change. In the relationship
Just bought a 21 G Wagon the other day. We worked with Leonard who was really great to work with. Super nice guy. Not pushy at all. He was very accommodating and I would highly recommend working with Leonard if you are in the market for a new or used vehicle. I’ve been working with Mercedes Benz of Mobile for six years now and they are a quality dealership.
They took the car in without an appointment and did great work. Awesome dealership!
We live about 25 minutes outside of Huntsville, Al.. My wife & I come twice a year in Gulf Shores & last year we decided to checkout Lexus of Mobile. We met with Sim "exceptional man", he took the time to listen & explained what we were looking for in our next vehicle. This whole team of people from service to sales are wonderful people. Vannette is such a nice person & your 1st point of contact when you arrive. All the men in service were very helpful. Jessica Turner our service Consultant has been exceptional. We came in ... Read More Google - Oct 27, 2026
I recently just stopped in for an adjustment to my instrument display, which needed special programming. Daniel arranged to have it done right then and there. Very much appreciated!!
Lexus of Mobile is the BEST, Michael was SUPER , service was great 100 percent, lender Lexus was perfect, like brand new, all members including salesmen are Great, you will be satisfied, no negatives whatsoever!!!!!
Elizebeth was very helful and best car service experience I have had in a long time. Very easy to deal with, fast, efficient and super accomodating. Bar has been raised for all the rest. Thank you Lexus team - from the car porters to service desk to service providers and car washers - you all were great and I appreciate the service which is truly missing today at other brands.
DJ is the best. Quick responsive and efficient service.
Great service all around. Also, the best rep: Michael Ellis!
My Lexus, service agent, Dexter Campbell, is the best ever! He was able to work me in for my car to be serviced so that I can take a roadtrip. I was in and out in less than an hour. Dexter is friendly and always attentive to my car needs! Thanks Dexter for all you do to see that I am a satisfied customer!
Professional sales experience, attention to detail outstanding. Sales personnel were friendly and honest
The service was Super Phenomenal. I am very appreciative of the actions taken when I needed them. Mr Dexter you did your duty as a csr. Keep doing what you are doing and there will always be happy lexus drivers in this world. Lexus of mobile i appreciate you all to the fulliest.
Lexus provides high quality service and makes it so easy!
As per usual, Lexus of Mobile exceeds expectations. Liz is amazing coordinating everything for my GX maintenance!
Kayla and the entire team were amazing to work with. They made the entire experience enjoyable and easy.
Another pleasant service visit experience with the work done in a timely and professional manner
daniel in parts was super helpful answered all the question i had about a gx550
Very Clean, lots of professionals and some pretty good mechanics
Great service from Michael Ellis and the team at Lexus of Mobile! Michael made me feel like a valued customer, and I appreciate his professionalism and personal attention. It’s a good feeling knowing your vehicle is in capable hands. Thank you, Michael, for taking care of me and my Lexus. Highly recommend!
Service was timely and my service representative helped me find an outside provider to repair a damaged wheel rim.
G l ad to be able to share my wonderful maintenance experience with Lexus Of Mobile! I finally found a keeper! I was so impressed with Michael, he's easy to talk with and so knowledgeable about the little things that I would ask. He's really listens and makes you feel like a valued customer, never rushed,just easy going, like I've known him for ever.
I trust his judgment, he told me what parts I needed for my safety, now that I'm traveling every day to Bay Minnette to visit with my husband in W.F.... Read More Google - Oct 15, 2026
Lexus of Mobile provides a phenomenal customer experience. After a wreck, I texted Sim Pettway and he went me options of cars on the lot and those to arrive. I had my replacement car the next day!! This is a fine team of people.
Always a positive experience when taking my car in for exceptional service!
Great service. DJ stayed in communication throughout the process. Wish more dealers were like this.
DJ (Dexter) has always been a gentleman, helpful and is very knowledgeable. Again, for this last visit, he was all that and got me ready to go as quickly as possible.
Exceptional, Stress-Free Buying Experience at Lexus of Mobile!
Shopping for a car and negotiating a deal can often feel transactional and stressful, but Ms. Roslyn Greene (Internet Sales Director) completely changes the game. From start to finish, my experience purchasing a new 2026 ES 350 Hybrid Premium+ was outstanding. Roslyn was straightforward, open, genuinely earnest, and trustworthy. She itemized all costs with complete transparency and demonstrated exceptional customer service skills and professionalism.
Additionally, Daniel (Technology Specialist) was incredibly helpful. He was knowledgeable, patient, and thorough as he walked me through all the advanced tech features of my new hybrid.
It is rare ... Read More DealerRater - Oct 14, 2026
Put a deposit down for a brand new vehicle I keep asking them on the update about the car, no updates no response.
Dealship took great care of the RX, Dexter kept me informed thoughout the process. The service dealt with one recall and one service bulletin. I had to bring a copy of the SB as Lexus appears not to keep the dealerships current withee SBs.
Great service rep Elizabeth. Returns call and keeps me updated with any issues. Always provides a loaner car yoo
Couldn't fix the issue and charged me more than double of what i was told the diagnostic fee was..
Scam....Total dishonesty. Complete waste of time. I was contacted by Michelle at Bullard buying center AKA Lexus of Mobile about a vehicle I had for sale on FB marketplace, after a few conversations about my truck, I was informed that they were interested in my truck, and I made an appointment to bring it to Mobile for purchase. I explained to michelle what My price range was and she said it was higher than they would normally pay, but she had " wiggle room". (all of these conversations were recorded). So on my way to complete the deal, ... Read More Google - Sep 5, 2026
Went in on Monday for an oil change on my brand new GX550. Found paint damage on the vehicle after, and reported to the service department. Here we are 2 days later and nobody has contacted me. Obviously they dont care about customers or customer experience if there willing do damage a vehicle then pretend like it didn't happen. The drivers side mirror was also left so smudged so badly I couldn't see out. Obviously the attention to detail is beyond poor. If there willing to use a rag that dirty on something that scratched easily then I wonder ... Read More Google - Aug 26, 2026
Great service, friendly staff, and Michael took a good car of my car, i haven’t had any problem with them during services.
Accepted vehicle early arrival for service. Ernie explained all service actions, provided an accurate cost and time estimate. Efficiently provided loaner vehicle. Very personal and professional. Top notch experience. Highly recommend.
The dealer ship is outstanding great attitude sale person to finance person i will recommend my friend to go there
The quality of service has delineated over the years.I drove off the lot and the next day my windshield wiper blade flew off the car.
My husband and I called this dealer and spoke to Clarence. Our Lexus lease is coming due and we called to check on the availability of a vehicle and lease options because we live about two hours away. He told my husband “to go online and look at nation prices “ because he couldn’t be bothered to look. very disappointed
My experience with Lexus has been extremely disappointing.
I purchased my vehicle in 2020 and was promised that several paint chips would be repaired. Six years later, those repairs still have not been completed.
More concerning was my recent service experience. In March 2026, I brought my vehicle in for an oil change and inspection. Despite repeatedly reporting issues with how the vehicle was driving, I was told everything was fine. The very next day, I took the vehicle elsewhere for a second opinion and was given documentation showing that my shocks were leaking. When I returned to Lexus, they confirmed the ... Read More Google - Jun 24, 2026
I always feel we are taken care of at the dealership. Ernie is so professional and always explains what is being done on our car. We always have a car waiting and we appreciate how much the dealership cares about all our needs
Very disappointed with the service department at Lexus of Mobile. We had an appointment scheduled for 9:15 a.m. and sat there waiting for hours while receiving little to no communication about the delay. By 1:00 p.m., our vehicle had still not even been worked on. What is the purpose of making an appointment if customers are going to wait nearly four hours with no progress?
Customer service and communication were extremely poor. We understand delays can happen, but keeping customers informed and respecting their time should be a priority. This experience was frustrating and unacceptable, especially from a luxury dealership ... Read More Google - May 28, 2026
Not a trustworthy location.
I’m very disappointed with my experience at Lexus of Mobile. I gave explicit instructions not to wash my car, but the staff ignored my request. After the wash, my windshield crack spread significantly. When I addressed it with the manager, he refused to take responsibility and stated that lifting the car may have compromised the structure and caused the crack to spread. Regardless, my concern is that my original request was not honored in the first place. I would not recommend this dealership based on how my concerns were handled and the lack of accountability shown.
I brought my car in to have our 6 month auto butler serviced and it took a very long time. I had an appointment for 9:30 and didn’t leave until 2:30. I was on time for my appointment.
Micheal was so helpful! I highly recommend him being anyone’s adviser. Micheal has great communication skills! The dealership overall, I RECOMMEND!
Excellent and professional services. Lexus of Mobile has always been excellent in customer service and support. I've been a customer for over 18 years, including purchasing vehicles, maintenance, and technical support for my 2024 ES350, 2009 ES 350, and 2010 RX
My first service visit. Michael is my Service Rep. Great experience with the Service Dept. He’s the best; kind, caring, honest and very helpful. Happy to have him. Thanks. Roslynn
Very professional and welcoming. Made us feel like we were special and appreciated. Outstanding customer service compared to other Lexus dealerships we have dealt with in Louisiana.
I want to start by saying I have used Lexus of Mobile for the last 18.5 years! I have been pleased with my services up until recently! I scheduled my car for an oil change with tire rotation and balance! The maintenance light had come on and I scheduled accordingly! My daughter took my car in for appointment! She states she didn’t give her phone number and the service department contacted me which was fine! My consultant called and asked me what exactly we were doing and I told him the maintenance light came on and he told me it ... Read More Google - Apr 30, 2026
Great service friendly and courteous staff. This has been a really great experience. Thanks for your help!
Excellent service. Courteous and caring staff. Spotlessly clean dealership. Comfortable waiting area. We made an excellent decision our car from Lexus of Mobile
Lexus of Mobile personnel is friendly and professional. The waiting room is clean and comfortable. I will recommend Lexus of Mobile.
Was not told the price of my trade-in vehicle would be reevaluated when my new car came in.
Not professional
Michael was very efficient and attentive. Service appointment went well. Car wash/vacuum could have been better, but otherwise, no complaints whatsoever.
1. Upon arrival, Mark didn't listen to my response on why I was there, and picked up phone to find out why there was no WiFi while I was explaining my visit. I tried telling him I backed into pole because my camara froze up. If there's no WiFi how was is the update to be made? 2. After update made, all settings were reset on my display location services, phone defaults, Bluetooth settings ext. and speed was defaulted to kilo s showed I was driving 125 mph as I was on highway driving back home to Florida. This was extremely ... Read More Google - Apr 14, 2026
Made sure everything went will and took care me right away and everything went fast.
It was terrible. My husband sat over there all day for an oil change. Our appointment time was 7:30am. The dealership could not find my car and then could not find the key. I’m not even sure the car was serviced. They did not change the sticker or reset the maintenance for the car. If I could give you zero stars, I would.
Maybe I am unlucky, but today I stopped at this dealership for the second time to trade in my car, and, again, I did not enjoy the experience. The salesperson does not listen to what I want and keeps insisting on selling me what is available. Since I am not in a hurry, I moved to another brand, and I can tell you: this non-Lexus salesperson is great! And the sad part is that I own a Lexus purchased elsewhere.
The service we have received from Lexus Mobile has been nothing but excellent’… Particular thanks to Peggy and Kathy who are outstanding
Ernie was very thorough as he explained how prorated battery works. He got car in and out in record time since I was leaving town when battery acted up Always feel in good hands with Ernie and Lexus Sending friend today to service her Lexus
Very friendly service from the time you walk in the door until you leave. Knowledgeable staff. I wish they had more cars in stock to choose from, as they sell almost as fast as the new vehicles come in. Service department is good but the day I came in they were understaffed and it took longer than I had anticipated.
I was really trying not to leave this review, but they keep asking me to do it so here I go this is my second service on a lease of a car that I absolutely love I brought to their attention. A flaw in my console material has a cut like with a knife that I didn’t personally do it just appeared and now they want to charge me upwards of six $700 to replace it first of all I said absolutely not today. I have the car for several more years and if this is going to happen to ... Read More Google - Feb 13, 2026
I’m very happy and pleased with quality of work in this dealership Pleasant and professional personal, thank you Liz
I would like to thank Jesse Bettis for his excellent customer service. I came to Lexus of Mobile on Saturday January 17, 2026 to gain knowledge of my newly purchased RX 350H from Lexus of Wesley Chapel and his professional knowledge of the vehicle was greatly appreciated. His patience with me did not go unnoticed. He made sure that I understood every feature on my vehicle. It does not go unnoticed when excellent customer service is given regardless of whether a customer purchase their vehicle in Mobile or Florida. I purchased my vehicle from Florida because they keep new vehicles on there ... Read More DealerRater - Feb 5, 2026
My service representative (Ernie D) is fantastic. He’s kind, courteous and extremely professional. But most of all, Ernie’s product knowledge is what makes him stand out among Lexus of Mobile service representatives. He has been my personal rep since for over 15 years. If at any time Lexus of Mobile is in need of a Service Manager, I strongly recommend Ernie D.
I've always never wanted to come to dealerships or ever be involved with them, however being involved with Lexus completely changed my mind 1000%. By far BEST experience I've ever had dealing with a car dealership! Happy to have chosen Lexus of Mobile to do work on my Lexus. Happy to have Ernie also be my service advisor as well & Derrick my mechanic while dealing with Lexus of Mobile. They fixed my car & got it up to running completely brand new again! I couldn't be happier. I will be coming back to Lexus of Mobile for ... Read More DealerRater - Jan 26, 2026
This Lexus dealership is awful. I called for service on a Lexus vehicle that I purchased elsewhere because the Service Due light is on. Called Lexus to inquire about the service on my vehicle. It turns out that I do not need service on my vehicle yet. When the service advisor found that out he wanted nothing to do with me. I asked him if they could reset the Maintenance due message and he said no, not unless that perform the service on the car. The car does not need service. The advisor said that I can see if one ... Read More Google - Jan 23, 2026
We drove over from MS today b/c I'm interested in the RX 350. We walked around the dealership and then went inside but was never greeted or acknowledged. Upon going back outside we ran into a service guy (I forgot his name) but he was nice and allowed us to look inside a loaner, he then went to get a sales person and said they'd be out in 5 mins. After waiting for quite some time we decided to leave. Maybe they were too busy, but I hate to receive bad customer service when Im looking to spend $50K+.
This was my first maintenance visit on my brand new vehicle, only needed a tire rotation. To my dismay two of my wheels were visibly scratched. I am disappointed and expect more from Lexus.
Had a wonderful experience at Lexus of Mobile! Hugh was an awesome salesman and the whole transaction was transparent and easy. Highly recommend! Would definitely purchase there again! They made car buying easy and enjoyable for once! Adjusting my review from a 5 star to a 2 star based on bubbling door panels on a CPO. The Lexus CPO warranty won’t cover it. They missed it in the CPO process and now less than 60 days after purchasing they won’t replace them under warranty. My car is 300 miles Out of the factory warranty and they aren’t willing to do a ... Read More Google - Dec 25, 2025