Customer Testimonials

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Google Jul 14, 2024

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DealerRater Jul 12, 2024

My advisor Craig fantastic customer service The service has been 100% I look forward to my next appointment

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Google Jul 12, 2024

My grandparents purchased a car from Lexus of Mobile around 2008/2009. They had the car serviced there for the past 15 years and have bragged on the service they received. On July 2nd, the car would not crank. On July 3rd, I had the Lexus towed to Lexus of Mobile for service, where I was told the car would receive a full diagnostic work up. The service team determined that my starter was the problem, replaced the starter, and sent me on my way. I was very very pleased with the professionalism and service. My car even received a report card detailing ...

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Google Jul 11, 2024

Ernie provided professional, quick, and reliable service, consistently assisting with securing a loaner vehicle to ensure I could be on my way while keeping me updated on my vehicle's status.

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Google Jul 11, 2024

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Google Jul 11, 2024

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Google Jul 11, 2024

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Google Jul 10, 2024

Ernie made sure everything was in great condition for an out of town trip the next day. Thanks for your excellent attention to the needs of myself & my automobile!

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Google Jul 10, 2024

My experience has always been pleasant at the Mobile location! I have the best sale person (Mark Lloyd) that Lexus has to offer! 😊

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Google Jul 10, 2024

Mark always takes great care of me and my car

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Google Jul 10, 2024

I arrived 1 week early (my mistake) for my scheduled maintenance and was accommodated bu Craig S. Which i appreciate as i live 60 miles away. Craig also was able to expedite the service so i could make an appointment with my wife’s oncologist, which i also appreciated. Thanks much Craig!

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Google Jul 10, 2024

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Google Jul 10, 2024

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Google Jul 10, 2024

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Google Jul 5, 2024

I thoroughly enjoyed my experience at Lexus! Matthew was a great salesperson that helped us tremendously in purchasing our new Lexus.

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Google Jul 4, 2024

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Google Jul 4, 2024

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Google Jul 4, 2024

Service and wait time was great!

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Google Jul 4, 2024

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Google Jul 4, 2024

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Google Jul 3, 2024

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Google Jul 2, 2024

Lexus is always top tier. My service advisor Sam always keeps me updated about anything going on with my LS. Thank you Sam!

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Google Jul 2, 2024

Thank you Ernie, for your excellent customer service and attention to detail. Thank you Lexus of Mobile staff!!

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Google Jul 2, 2024

Craig got me in and took good care of me from start to finish with my 45K maintenance check up. He made me aware I needed a new battery and will need new tires in 10k miles. I appreciate how honest he is about what I need without a hard sell. I always ask for Craig when I make a maintenance appt. In and out in a few hours.

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Google Jul 2, 2024

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Google Jul 2, 2024

Craig in Service went beyond my expectations.

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Google Jul 2, 2024

Very professional, accurate and on time

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Google Jul 2, 2024

Craig , Always takes great care of my Lexus

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Google Jul 2, 2024

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DealerRater Jul 2, 2024

I just wanted to comment on how Friendly and Professional all the folks at Lexus of Mobile are. I Was having Technical issues with my RX 350, so I called Jesse, the Technology Guru. Jesse knows his stuff, he had me up and running in about 15 minutes! Hey, I am 72 years old and not up on all this high tech stuff, which is quite a challenge some times for me. Jesse is very knowledgeable, patient and willing to go the extra mile to help. Thank You Jesse! Regards, Arnold

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Google Jun 29, 2024

Longtime customer with last two cars. Exceptional no pressure buying experience; attentive and professional service dept.

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Google Jun 28, 2024

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DealerRater Jun 28, 2024

It’s clean and organized. The waiting room is comfortable and the complimentary loaners and Top Golf are great amenities.

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Google Jun 28, 2024

It is always a great pleasure going in to Lexus of Mobile they treat you with professional kindness and courtesy. I would tell anyone who has a Lexus to go to Lexus of Mobile thanks and have a blessed day

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Google Jun 28, 2024

I buy all my Lexus vehicles from Lexus of Mobile. We have purchased 3 vehicles from Master Salesman Derrick Jones because he has always been very professional in his customer service expertise!! The professionalism continued with the excellent advice and service received from Tre Wilson in explaining extended warranty services and other options!! Tre was also very professional in helping us understand the process in our financial transaction!! Our experience with Derrick and Tre was first class!!! Thank you both, and we’ll see you again when we purchase another ES or LS!! God bless you!!

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Google Jun 28, 2024

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Google Jun 27, 2024

Great service, communication, and all around experience. Very hard to find now days! Keep it up!

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Google Jun 27, 2024

My experience with Lexus of Mobile is always amazing. I love Dexter and he is always willing to assist. It’s always clean in there and pleasant. The snacks are always fresh and available. The perk of getting your car wash after each service is awesome. I love a Lexus vehicle and its the only car for me💕

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Google Jun 27, 2024

Upon arriving to Mobile AL Lexus from Florida, this is the closest Lexus dealership to me 2hrs 1/2 drive. I was met with service Representative Mark. He immediately greeted me professional and started my service papers. I was there for a routine service. Mark was very helpful and knowledgeable. Mark told me he would respond by text to communicate my timeline for service. Very prompt service, my vehicle was washed and ready to start drive back to Florida. Highly recommend Mobile AL Lexus and my Service Rep Mark. He has communicated with me professionally by text afterwards to make sure everything ...

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Google Jun 27, 2024

I love the service and the pleasant atmosphere. The technicians are very helpful and knowledgeable. I have been a customer for 20 years. Thank you Dexter!

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Google Jun 27, 2024

Service is always great at Lexus of Mobile. Craig does a great job taking care of my car.

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Google Jun 27, 2024

Ernie is always professional and helpful and he gets me in and out!

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DealerRater Jun 22, 2024

I have been very happy with Lexus of Mobile. The service department is great. Stan is my service representative and he does a tremendous job of getting my car in getting the service completed and managing the time. He always keeps me informed as to the current situation with the time left for completion. I trust them and would recommend them to anyone.

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Google Jun 22, 2024

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Google Jun 21, 2024

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Google Jun 21, 2024

Craig provided great customer service!

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Google Jun 21, 2024

Lexus of Mobile always goes above and beyond. Purchasing or getting a vehicle serviced is always an easy stress free process.

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Google Jun 21, 2024

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Google Jun 21, 2024

The experience at Lexus was outstanding!!! The representative was exceptional!!! Craig was attentive and answered all questions.

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Google Jun 21, 2024

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Google Jun 20, 2024

My family and I have had a fantastic experience with Lexus of Mobile! The purchasing and financing process is easy with their sales crew, but what really stands out to me is their service staff! Mark and DJ have been so helpful, knowledgeable, and kind every time I come in, and they always have my best interest in mind. Overall wonderful place to purchase and service Lexus vehicles!

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DealerRater Jun 20, 2024

Excellent dealership and excellent advisor (Ernie). He is always helpful, answers all our questions, very attentive to our car needs, and our personal needs while we are waiting.

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Google Jun 20, 2024

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Google Jun 20, 2024

I found Eric very engaging and professional through out the journey of vehicle purchase. I will highly recommend his services to any one who wants to buy a vehicle at Lexus of Mobile.

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Google Jun 20, 2024

They are efficient and made the experience very pleasant

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Google Jun 19, 2024

Oh how we appreciate David from Lexus of Mobile. He was a great salesman even though he roots for New Orleans Saints. We are Tampa Bay Bucs fans! We love the car and David helped us a lot. He was patient with all of our questions. We would recommend David and Lexus to anyone. Our experience was great! Thank you.

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Google Jun 18, 2024

Battery went dead and brought it in at 1:00. Serviced and new battery by 4. Great service.

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Google Jun 18, 2024

I was very pleased with my first visit to Lexus Service Department! DJ took great care of me and my car. He informed me throughout the process. I will return to Lexus for service again!

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Google Jun 18, 2024

Stan Moore is always friendly and knowledgeable on service topics for my Lexus. Keeps me updated on progress and maintenance needs. Always very professional.

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Google Jun 16, 2024

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Google Jun 16, 2024

Took my car in for service. DJ was absolutely wonderful. He went over everything with me about my first service. Great dealership.

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Google Jun 16, 2024

I was the victim of an odometer fraud. When it was suspected, I went to the dealership where they were most helpful and quickly arrived at the right conclusion. It was clear that a high-level of technology is built into the Lexus and it is foolish for somebody to attempt this type of fraud On these cars.

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Google Jun 16, 2024

Always a great experience! Mark goes above and beyond to assist with my Lexus UX 🙌🏼

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Google Jun 16, 2024

Dj and the whole team provided excellent customer service and patiently accommodated all our questions and requests. Having car issues can be very stressful but Dj made sure we are taken care of and back safely on the road. Will definitely come back for future services, thank you!

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Google Jun 15, 2024

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Google Jun 15, 2024

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Google Jun 15, 2024

excellent staff

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DealerRater Jun 15, 2024

Hugh was the best bc he always returned phone calls! He was friendly and courteous. He answered questions with clear and explicit responses! Hugh is the best Car salesman I have ever dealt with!

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Google Jun 15, 2024

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Google Jun 15, 2024

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Google Jun 15, 2024

Everyone was very nice and cooperative. My car looked great when they finished.

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Google Jun 15, 2024

I can’t say enough about the staff at Lexus of Mobile. I have a long standing relationship with the dealership and they have been amazing. My service representative Ernie is very professional. Anything I have ever needed for my vehicles, he has always been readily available and very knowledgeable of the Lexus brand and vehicles overall. If it weren’t for his expertise, I would probably go elsewhere. He’s fantastic and makes me feel like family!

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Google Jun 14, 2024

I was given quick check in. Given update on time waiting for service. Pleasant visit.

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Google Jun 12, 2024

Professional, courteous and timely service.

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Google Jun 12, 2024

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Google Jun 11, 2024

DJ (SP?) was an excellent service rep. He helped me make decisions as to what service my car actually needed without concern for “selling.”

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Google Jun 11, 2024

Great experience. Took care of everything in a timely manner and even a couple of extras that I needed to have done. Thanks for all your help Craig!

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Google Jun 8, 2024

Great experience with Kayla at Lexus!

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Google Jun 8, 2024

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Google Jun 8, 2024

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Google Jun 8, 2024

Great job. Took care of my car without a appointment. Will definitely use them again.

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Google Jun 8, 2024

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Google Jun 8, 2024

Excellent service, answered all my questions! Very pleasant and quiet waiting room. It was my first service at Lexus of Mobile and Ernie was very professional.

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Google Jun 7, 2024

I came in due to a flat tire. They were very responsive. Ernie was great.

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Google Jun 7, 2024

They do a great job thanks lexus

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Google Jun 7, 2024

Easy to make an appointment. Craig is awesome! Honest and knows his Lexus vehicles! I look forward to many many years in my Lexus GX!

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Google Jun 7, 2024

Great experience overall!!

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Google Jun 7, 2024

If you are looking for a new Lexus I would highly recommend Derrick Jones at Lexus of Mobile!!!! Derrick was very professional, kind and courteous. He even helped direct me as we were leaving Mobile and unsure of the directions. 🙏 Thank you Derrick for a pleasant buying experience, we do appreciate all your kindness!

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Google Jun 7, 2024

David Baker was wonderful to work with, the entire experience was first class.. good enough, that when we are in the new car market, he will get the opportunity to get that business.

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Google Jun 7, 2024

Dexter (Dj) was very helpful at the beginning of the appointment and helpful at the end of the appointment.

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DealerRater Jun 6, 2024

Purchased a new GX 550 and the process was simple and transparent from start to finish. Love the car and Matthew Wooten was a great salesperson!

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Google Jun 1, 2024

Excellent experience with Jeff Poole. My first Lexus but not my last.

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Google Jun 1, 2024

Very helpful and friendly staff

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DealerRater Jun 1, 2024

Service was very professional . Really made my wife and i very Comfortable. Enjoyed talking to Ernie

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Google May 31, 2024

Went for my 40,000 mile service and Stan was great got it done right away.

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Google May 31, 2024

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Google May 31, 2024

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Google May 31, 2024

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Google May 30, 2024

Work was done as scheduled, delivered when stated. Our service manager Ernest was professional, curtious, thorough and knowledgeable. The facility was comfortable the wait of two hours was over before we knew it. The overall experience at Lexus of Mobile was on par with Lexus dealers we used in larger markets.

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Google May 30, 2024


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